ECOM SHIPPING LEAD

Job Details Job Details: Job Location: Quality Gold Inc - Fairfield, OH 45014, Education Level: Not Specified, Travel Percentage: None, Job Shift: Day, Job Category: Warehouse, Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and manufacturer, we offer more than 165,000 jewelry and gift products that are available to ship same day, and more than 150,000 items available via special order. We actively serve more than 15,000 retailers across the United States, its territories, and Canada. At Quality Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry – we're about growth and innovation. As a company that's constantly expanding, we're at the forefront of technology, providing cutting-edge services to our ever-growing clientele. Our business has been built on a commitment to provide the largest selection of products, the best service, and the best value to our customers. We're looking for energetic and dedicated team players to contribute to our upward trajectory and play a key role in our journey towards even greater success. Benefits Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date. Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service. Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more! Summary Provide support to the E-commerce Shipping & Packaging Department and its employees by overseeing and participating in the daily responsibilities of using internal operating and conveyor belt systems for organizing, packaging and shipping daily orders to customers in a timely manner according to scheduled delivery company pick-up times. Essential Functions Provide direction and training to the E-commerce Department team members. Help resolve any shipping issues/errors that arise. Maintain the supply of e-commerce packaging through inventory counts and place packaging orders through vendors. Ship E-commerce orders on the floor as needed. Work with Weborders through email to accommodate customer requests. Regular attendance and compliance with the Company’s handbook policies and procedures. Supervisory Responsibilities Direct and coordinate daily workload and workflow activities. Provide guidance and support to resolve employee issues related to order shipments. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Able to communicate in an effective and positive manner for the purpose of creating cohesive teamwork. Ability to identify conflict in the workplace. Able to identify errors, research problems and issues, and come up with solutions to the problem. Strong attention to detail Initiative Alpha/numeric identification Strong organization skills Basic computer skills Ability to communicate effectively through email. Ability to stand and work on the floor for extended periods of time. Physical Demands Individuals working in this position must be able to stand for long periods of time, walk, bend, stretch, reach, carry, push, pull, and lift up to 20 pounds. Work Environment The performance of this position will require the position to work in a temperature controlled warehouse, which is located in a secure area of the building. Warehouse conditions include temperatures that me be hot or cool at certain times, dust and dirt from packages, and noise volume may vary from fans, forklifts, conveyor belts, and warehouse machinery. Individuals working in the "secure area" must follow the Company's Secure Area Dress Code and Security policies and procedures. All clothing must be free from metal, and no metal may be worn into the secure area of the building. Any metal inside or outside the body due to a medical condition must be visually inspected, or reasonable accommodations may be made. Position Type and Expected Hours of Work Monday – Friday 10:30 a.m. to “close” (“close is generally around 7:00 to 7:30 p.m. but varies by day and throughout the year based on order volume and seasonal needs). Every other Saturday from 12:45 p.m. to 3:30 p.m. is required. Seasonal overtime and Saturday hours may be required. Travel No travel is required. Required Education and Experience 6 months or more of experience working in Shipping or related experience. Preferred Education and Experience No other preferences. EQUAL OPPORTUNITY EMPLOYER STATEMENT Quality Gold, Inc. prohibits discrimination and harassment of its employees or applicants based on a person’s age, disability, gender, gender, gender identity or expression, sexual orientation, national origin, race, color, religion, veteran status, marital status, genetic information, or any other protected group status. Other Duties This job description is not intended to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Quality Gold participates in the Department of Homeland Security and Social Security Administration’s E-Verify program. E-Verify #J-18808-Ljbffr Quality Gold, Inc.