Financial Counselor

Job Description

Job Description

Hours of Job

• FT - 8 a.m. to 4:30 p.m. Monday - Friday
• No weekends or holidays required

• Provide financial counseling and/or financial screening and education to the patient by way of phone calls and office and floor visits.
• Reach out to uninsured and underinsured patients early in the process to screen for Charity Care and Medicaid eligibility.
• Oversee & lead the HCAP and Financial Assistance Program according to 501R regulations and The Ohio Department of Job and Family Services rules and regulations. Review processes and policies annually.
• Establish and monitor all payment plan workflows to ensure effectiveness and consistency. Oversee payment plans to ensure they are established according to current hospital policy.
• Report trends to Patient Accounts Manager and Director of Reimbursement.
• Oversee Self Pay Discount and Prompt Pay Discount policies. Ensure discounts are applied to accounts as requested.
• Prepare statistical reports as requested by management.
• In conjunction with Registration staff, educate patients on their liability, benefits, and set expectation for payment.
• Lead the price estimation process and assist in product maintenance.
• Maximize pre-service collections, especially on high dollar elective surgeries and procedures.

• Advanced computer skills required.
• Knowledge of HCAP/Financial Assistance Programs, Medicaid application process, and Health Insurance Exchange desired.
• Ability to interpret insurance benefits and effectively communicate this information topatients and families.

• Associate degree in business or related field required.
• Ability to become a Certified Application Counselor (CAC).

• Previous financial counseling and/or patient financial assistance experience.