Reservation Specialist

Position Summary

The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team.

Essential Responsibilities

• Respond promptly to phone, email, and online/portal housing inquiries.
• Prepare housing quotes, proposals, and lease agreements.
• Convert inquiries into confirmed reservations while achieving occupancy goals.
• Perform daily follow-ups with leads to convert to reservations.
• Coordinate move-ins, extensions, transfers, and move-outs.
• Show apartments to prospective guests/walk-ins
• Maintain accurate reservation information in company software.
• Communicate with guests before, during, and after their stay to ensure satisfaction.
• Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests.
• Build and maintain relationships with corporate clients and other partners.
• Resolve guest concerns professionally and efficiently.
• Monitor apartment availability, pricing, and occupancy.
• Assist with renewals and inventory planning.
• Maintain detailed notes and documentation on each reservation.
• Work collaboratively with other departments to ensure seamless guest experiences.
• Represent Corporate Quarters professionally in all interactions.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive, and solution-oriented attitude.
• Proficient with Microsoft Office and the ability to learn company software.
• Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred.

Core Competencies

• Customer Service Excellence
• Sales & Closing Skills
• Communication
• Organization
• Problem Solving
• Teamwork
• Time Management
• Professionalism
• Adaptability

Work Schedule & Expectations

• Full-time, Monday through Friday, in office, 8am to 5pm