Reentry Navigator SRNC

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The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.

General Summary:

The Reentry Navigator will be apart of an innovated collaboration known as the Supportive Reentry Network Collaborative - Healthcare Transformation Collaborative (SRNC-HTC). The supportive reentry network collaborative healthcare transformation collaborative is a pilot through Human and Family Services allowing community-led partners to deliver services addressing the social determinants of health. The reentry navigator will be a part of a multi-disciplinary team engaged in cross-systems care coordination, integrated referral response, screening and enrollment and providing short-term interventions towards returning residents. outreach, referral response, brief screening referral and intervention, case management, and warm handoffs. The Reentry Navigator will be assigned individuals to which they will be receive and attempt to contact within 24-48 hours of the scheduled release date. S/he will complete the initial registration and screening and determine appropriate next steps, whether an immediate intervention is needed during crisis, whether a referral is needed externally or internally to the appropriate program/provider. The reentry navigator will develop an individualized service plan to meet a clients direct needs including coordinating referrals within the collaborative network. The reentry navigator will be participating in integrative staffing's and working cross-functionally to provide holistic, whole-person care.

Performance Results Description

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface and Service

• Receive and act upon referrals within 24-48 hours of receipt.
• Conduct outreach as necessary to make contact, leveraging collateral contacts or other involved parties.
• For all referrals, conduct initial screenings/assessments to determine immediate and short-term needs taking into consideration desired services, geography, client choice, insurance status, justice supervision status, and other considerations.
• Using Salesforce, CareLogic, and/or other database(s), register clients into the system.
• Provide direct coaching, advice, counseling, crisis intervention and follow-up to all clients.
• directly complete Medicaid/SNAP applications as necessary, as well as assisting with reactivations of coverage for people who have been recently released or for people whose benefits have lapsed.
• Based on emergent and expressed needs, provide clients assistance in regards to housing, clothing, physical care, substance use and mental health treatment, legal issues, basic needs support, etc. that will support client preparedness for the transition back into the community and for employment.

Stakeholder Outreach and Recruitment

• Under direction of the manager, seek out, research, negotiate and establish new relationships with other agencies that welcome and are sensitive to the needs of the formerly incarcerated population.
• Works closely with SRNC community network partners, hotline responders, PRG staff members, treatment staff, case managers, and other internal staff member from internal Safer programs.
• The reentry navigator occasionally may participate in select partner and/or funder meetings at the discretion of the reentry navigator manager.

Tracking, Document, and Reporting

• As clients stabilize, refer to internal programs to begin enrollment and initiation into employment programming. Schedule intake appointments directly or with the appropriate program staff. Ensure warm handoffs are made and activity is up-to-date in Salesforce for other involved staff.
• Maintain compliance with HIPAA, 42 CFR Part 2, and other privacy and confidentiality laws and regulations with respect to clients protected information.
• Attend internal and external multi-disciplinary staffings to discuss collective individuals on the team's collective caseload.
• Referrals are made and follow-up with appointment dates and kept appointments.
• All contractual requirements are completed accurately, completely and on time.
• All Safer standards are adhered to, including productivity standards.

Required Knowledge, Skills and Abilities:

• Knowledge of common concepts, theories, issues and best practices concerning reentry
• Knowledge of computer-based and web-based applications (Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, etc.)
• Ability to troubleshoot, problem-solve
• Ability to represent Safer Foundation in a professional manner while also being able to develop a rapport with clients from diverse backgrounds
• Telephone etiquette skills
• Data entry skills
• Knowledgeable about Medicaid in Illinois as well as other public benefits
• Knowledgeable about resources in the community for formerly incarcerated individuals
• Knowledgeable about IDOC offender search and Cook County Sheriff Inmate Locator
• Knowledgeable about the Application for Benefits Eligibility (ABE) website and Manage My Case function
• Knowledgeable about housing resources and eligibility requirements for various housing types
• Skilled in active listening and conveying information to others effectively
• Skilled in Social Perceptiveness (Being aware of others' reactions and understanding why they react as they do)
• Skilled in Critical Thinking, judgment and decision-making
• Skilled in de-escalation techniques and conflict resolution

Education and Experience:

• High School Diploma with 3 years' experience working as a case manager in a social service setting required. Bachelor's Degree with 2 years of experience working as a case manager in a social service setting preferred.
• Individuals with direct lived experience preferred.
• Experience working with individuals recently released from incarceration is preferred.
• Experience referring clients to a network of community-based providers and resources.
• Experience completing applications for public benefits.
• Experience in the field of substance use/mental health or care coordination.
• Experience in working on virtual platforms (salesforce, google, DocuSign, etc.) or express willingness to learn.
• Knowledge of group behavior and dynamics and societal trends and influences
• Knows how to leverage the internet and computer applications to obtain information
• Experience using electronic health record systems to document services and progress notes. Special consideration will be given to candidates with experience using CareLogic.
• Skilled in active listening and conveying information to others effectively
• Skilled in critical thinking, judgment and decision-making
• In-depth knowledge of ASAM Patient Placement Criteria and the CANS, ANSA, or IM-CANS assessment(s).
• In-depth practical knowledge of HIPAA and 42 CFR Part 2, and Rule 2060 governing substance use treatment services in Illinois; Knowledge of Rule 132 is a plus.

Licenses and or Certifications: Certified as a CADC desired but not required.

Professional Competencies:

• WorkQuality: Demonstrates and carries out a commitment to a high level of quality in all aspects of the job.
• Timeliness: Makes efficient and effective use of own time and assigned resources. Sets acceptable deadlines; meets these deadlines without sacrificing quality.
• Collaboration: Respects and works effectively with coworkers and others.
• Initiative: Seeks/cultivates and appropriately addresses opportunities to improve the work environment and to further Safer's mission. Follows through on open items as necessary. To be proactive in addressing and seeking opportunities to enhance our mission in collaboration with one's supervisor.
• Stakeholder Relations: Routinely develops and maintains positive and supportive relations with clients, staff, partners, and funders. Provides a high level of service and support to all stakeholders.
• Problem Solving: Evaluates situations, identifies and recommends options, applying creativity as appropriate. Develops and implement action plans that serve the best long-term interests of the customer. And makes sound decisions.
• Communications: Communicates in a practical, positive, and supportive manner with supervisor, coworkers, clients, and others. Knowing when and where sharing information is appropriate.
• Records and Reports: Maintains accurate and useful documents in accord with applicable procedures. Prepares and, as necessary, presents reports that are accurate, complete, and within prescribed time frames.
• Policy Adherence: Follows agency, departmental, and program policies.

Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

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