Technical Support Representative

Insight Global

Auburn Hills, MI

Must Haves

High School Degree
Pneumatics, Hydraulics, and Electrical experience
Customer Service Experience
CRM experience`
Soft skills

Plusses

Associates Degree or Bachelor’s Degree (Automotive Technology, Engineering)
Previous experience working at a dealership or an automotive support store (AutoZone, O’Reilly’s, NAPA, Advanced Auto Parts)
Warranty knowledge
Heavy or Medium Truck experience
Previous experience or knowledge on air disc brakes
Hands on vehicle repair experience

Day to Day

Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.

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Vacancy posted 13 hours ago

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