Crew Member

Job Description: Crew Member at Wendy’s Position Title: Crew Member Reports To: Restaurant Manager/Supervisor Position Overview As a Crew Member at Wendy’s, you will create a welcoming, fast, and enjoyable experience for guests. You will work in the kitchen, prepare food, and interact with customers to uphold Wendy’s reputation for quality service and food. Key Responsibilities Customer Service Greet customers warmly and with enthusiasm. Assist customers with menu options, take accurate orders, and ensure orders are processed correctly. Address customer inquiries and resolve issues promptly with a positive attitude. Maintain a clean and organized dining area, ensuring the restaurant is presentable for guests. Food Preparation and Quality Prepare food according to Wendy’s standards, ensuring accuracy and quality. Follow food safety guidelines and sanitation procedures at all times. Operate kitchen equipment safely and efficiently. Ensure food portions and presentation meet company standards. Cash Handling and Register Operation Accurately handle cash transactions and process credit/debit payments. Provide change and receipts to customers in a timely manner. Keep the cash register area clean and organized. Team Collaboration Work closely with team members and supervisors to ensure efficient restaurant operations. Contribute to maintaining a positive and supportive work environment. Assist with inventory management and stocking as needed. Health and Safety Compliance Ensure compliance with local health and safety regulations. Maintain cleanliness of kitchen, dining, and restroom areas. Follow proper food handling, storage, and sanitation protocols. Additional Duties Assist with opening and closing duties as required. Participate in training programs to develop skills and improve performance. Perform other tasks as assigned by the restaurant manager or supervisor. Qualifications Must be at least 16 years of age (or comply with state-specific labor laws). Prior food service or customer service experience is a plus but not required. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and remain calm under pressure. Must be dependable and punctual. Job Requirements Ability to stand for extended periods (4‑8+ hours) with periodic breaks. Perform repetitive motions such as chopping, stirring, carrying, and operating equipment. Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level. Capability to walk up and down stairs and use a step ladder as needed. Occasional sitting, talking, and active listening as required. Ability to lift and carry up to 50 pounds regularly; use appropriate lifting equipment or assistance for heavier loads. Ability to move around the kitchen quickly and efficiently. Compliance with food safety and sanitation regulations. Work Environment / Job Conditions Flexible scheduling, including nights, weekends, and holidays. Work in a loud, fast-paced environment. Employees may regularly work in varying temperature zones, including hot kitchen areas and cold storage areas. Exposure to heat, noise, and cleaning chemicals in the kitchen area. Proper personal protective equipment (PPE) and training to ensure safety and comfort. Awareness of temperature fluctuations and safe practices is essential. Job duties span both indoor and outdoor settings, requiring adaptability to different environments. Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests. Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors. Benefits Healthcare plans (based on length of service and hours worked per week) College Assistance Education Rewards / GED Assistance Free meals while working* Uniforms Flexible schedules Direct deposit and paycard Daily pay Tenure recognition Referral bonus Employee recognition program Employee assistance program (ComPsych) Unity Care Company chaplain This job description provides an overview of the responsibilities and qualifications for the Crew Member position at Wendy’s. Specific duties and requirements may vary by location or role. #J-18808-Ljbffr