Director of Room Operations

Description

Concord Hospitality is seeking a passionate and results-driven Director of Rooms to lead our Front Office and Housekeeping teams in delivering best-in-class guest experiences. The ideal candidate is a hands-on, service-focused leader with a proven track record in rooms division management, a strong eye for detail, and a commitment to operational excellence.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

  Responsibilities:

  • Lead day-to-day operations of Front Office, Housekeeping, and Laundry to ensure service excellence and brand compliance.
  • Manage departmental budgets, labor, and expenses; prepare accurate forecasts to support financial performance.
  • Hire, train, and mentor associates, promoting a positive work culture and driving team development.
  • Conduct routine property inspections to maintain brand standards and ensure cleanliness and guest readiness.
  • Oversee VIP guest experiences and ensure prompt resolution of guest concerns or service opportunities.
  • Coordinate with Engineering on maintenance and capital improvement projects, ensuring timely issue resolution.
  • Maintain strict adherence to key control, safety, lost and found procedures, and internal audit compliance.
  • Manage purchasing, inventory, and end-of-month reporting for rooms division supplies and materials.
  • Lead effective departmental meetings and encourage strong interdepartmental communication.

  Qualifications:

  • Proven leadership experience in Rooms Division or hotel operations management.
  • Strong financial acumen with experience managing departmental budgets and forecasting.
  • Excellent organizational, communication, and interpersonal skills.
  • Demonstrated ability to lead, motivate, and develop high-performing teams.
  • Knowledge of OSHA regulations, safety protocols, and internal audit procedures.
  • Familiarity with branded hotel systems is strongly preferred.

  Benefits

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

  Why Join Concord?

  At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

  Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

  “We Are Concord!”

  We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

  Salary Range $72,187.18 to $90,233.98

  Equal Opportunity Employer

  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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