Settlement Processing Specialist

Job Description

Job Description

Settlement Processing Specialist (Quality Control Department)

In-Office Full-Time

NEGOTIATIONS. QUALITY CONTROL. CLIENT IMPACT

DebtBlue is growing - and we're looking for a driven, Settlement Processing Specialist to join our Negotiations department and play a critical role in ensuring settlements are processed accuratley, efficiently, and according to our quality standards.

Duties & Responsibilities

• Audit negotiated settlements for accuracy, completeness, and adherence to company procedures
• Lock new settlements once the required audit has been completed and the settlement meets processing requirements
• Call creditors or third parties to process settlement payments when required.
• Process payoffs for active settlements when sufficient client funds are available or when a payoff is requested.
• Contact creditors or third parties to confirm payoff amounts and requirements before completing an active settlement payoff.
• Request proof of payment for active settlements when documentation is needed to confirm payment completion.
• Follow up with creditors or third parties as needed to obtain requested proof of payment.
• Manage multiple negotiations while consistently meeting performance and productivity goals.

Qualifications and Educational Requirements

• High School Diploma or GED (required)
• 1+ year of experience in a transactional or financial operations role (required)
• Experience handling time-sensitive financial tasks such as processing payments, reviewing transactions, or managing account information
• Familiarity working alongside creditors, lenders, financial institutions, or vendors

· Hourly Pay - $18/hour, paid Biweekly

Benefits

• Medical (PPO), dental, and vision coverage is available
• Group term life, AD&D, and long-term disability (LTD) insurance is available
• Virtual doctor and Employee Assistance Program (EAP) benefits are available
• Voluntary life and short-term disability (STD) insurance is available
• 401(k) retirement plan
• Paid time off (PTO)

Work Environment

This is an in-office, high-energy call floor in Richardson, TX - not remote. Expect a fast-paced, metrics-driven floor with daily call volume targets, live coaching, and a culture that rewards direct results over tenure.

DebtBlue, LLC is an Equal Opportunity Employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status, or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.