Data Intake Specialist

Data Intake SpecialistWe are looking for you to join our team as a Data Intake Specialist. This role provides critical support to law enforcement through inbound and outbound call handling, real-time data entry, and accurate processing of investigative information.Our ideal candidate has strong communication and customer service skills, excellent attention to detail, and the ability to work accurately in a fast-paced, high-pressure environment while supporting mission-critical operations.Key ResponsibilitiesInbound/Outbound Call Handling: Answer and place phone calls with law enforcement personnel and other stakeholders, following established scripts or protocols, and accurately capturing information in real time.Investigative Support: Collaborate with teams to examine data gathered from criminal and civil investigations, developing methodologies to exploit investigative information.Data Entry: Perform data entry from both hard and soft copies into large-scale data processing systems, including live entry of information gathered during phone calls, utilizing tools like optical character readers, scanners, and digital cameras as appropriate.Quality Control & Reporting: Participate in the development of work products, conducting periodic progress reviews and ensuring quality control of findings. Regularly report findings to lead personnel.Law Enforcement Support: Provide critical law enforcement support, interacting with various agencies through multiple channels of communication (phone, email, ticketing/case systems), while managing data under tight timelines in a high-pressure, call-center-like environment.QualificationsRequiredAbility to hold a position of SECRET clearance level with the US government.Bachelor's Degree and 1 year of work experience OR 5 years of work experience and no degree.Comfort with high call volume — answering, screening, and documenting phone-based requests accurately and professionally.Strong typing/data entry speed and accuracy while on live calls or processing time-sensitive information.Skilled at multi-tasking in a fast-paced environment while maintaining clear communications with stakeholders.Experience documenting processes and developing SOPs for data handling.Ability to manage multiple tasks in a high-paced environment, including collaboration with various teams.Must be local to El Paso, TX or willing to drive on-site 5 days a week.To support continuous operations, this role follows a rotating shift schedule. Candidates should be comfortable working flexible hours, including potential evenings or weekends.PreferredPrior call center, dispatch, or customer service experience, especially in high-volume or time-sensitive environments.Experience providing support to a 24/7 law enforcement operations unit.Experience using data analytic/visualization tools such as MS Excel, Power BI, or others to design charts, create formulas, and analyze unstructured data (can be job or education-based).Military or law enforcement background or exposure.Strong analytical skills for identifying trends, gaps, and ensuring data accuracy.Demonstrated experience in reverse engineering and validation of data processes.