COE Technical Advisor - Pressure Control Equipment

NOV Rig Technologies Technical Support Engineer

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at nov.com/about/our-company-structure/rig.

Primary Responsibilities:

• Evaluate, analyze, and make recommendations pertaining to the improvement of product maintenance, product design and operational performance.
• Support development of new products and the realization of performance enhancement and cost improvement ideas.
• Analyze, evaluate, and recommend new materials to support product design changes.
• Perform technical analysis of competitive products, services and/or competitor patents.
• Serve as technical escalation point for Tier 2 subject matter experts, provide advanced analysis, and offer resolutions for most challenging issues.
• Perform other work-related tasks as assigned by COE Technical Leader.
• Comply with all NOV Company and HSE policies and procedures.
• Support local senior management with technical assistance to customer meetings as requested.
• Support local service representatives with technical assistance to customer meetings as requested.
• Engage locally and conduit technical enquiries to local product engineering teams to further COE support network.

Facility / Group Specific Responsibilities:

• Perform tasks assigned by COE Technical Leader.
• Provide advanced technical product support to team global subject matter experts (SMEs) assigned to perform 24/7 technical support to internal and external customer base.
• Supervise and support goal-oriented training and competency development programs for Tier 2 technicians/engineers to improve product knowledge and cross-discipline troubleshooting.
• Identify, investigate, consolidate, and categorize product reliability trends to support product performance feedback.
• Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
• Perform product notification (PN) review (PIB, PIN, etc.); support PN planning for release. Support / supervise implementation; perform tracking and reporting function.
• Prepare reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems.
• Coordinate with internal and external specialists to support complex issue resolution. Cooperate with other business lines to provide the customers "Service Above All".
• Maintain close relationships and communication loops with Global Product Engineer and Product Engineering departments.
• Attend offsite customer meetings. Evaluate complex technical issues, deliver recommendations, and document meetings (minutes of meeting). Monitor and follow-up.
• Draft technical work scopes; evaluate and recommending special tooling.
• Review and modify spare parts lists. Advise on stocking quantities.
• Attend FATs.
• Support creation of competency units, discipline exams, and other training materials.
• Evaluate new products, tools and services and render observations / recommendations.
• Support COE Tech Leaders and Shift Leaders to correctly evaluate employee competency and assign them tasks based on an issue's technical complexity and urgency.
• Stand in for COE Technical Leader in his/her absence.
• Create and populate customized reports to analyze activities or events.
• Create, store, and find information in Rig Office, Team Centre, Glovia, Oracle, etc.
• Perform work according to quality management system, in accordance with ISO 9001:20xx and NOV BPM website; remain integrated into each facility's ISO certification. Use PIMS system effectively.
• Understand NOV Rig Systems and Aftermarket task organization; work with key managers and supervisors to maximize results.
• Enforce NOV approved practices for preparing for, executing, or supporting remote upgrades.
• Understand the principles of NOV equipment taxonomy, failure modes and fault-finding techniques.
• Employ common root cause analysis (RCA) methods such as 5WHY's and Fishbone to perform fault finding

Qualifications:

• Technical diploma or equivalent combination of education and experience.
• 4 or more years of relevant work experience- Field Service, I&C, Technical Support, eHawk, Field Engineer, AM Projects.
• Skilled in technical analysis and report writing.
• Ability to cooperate with multinational team across all time zones.
• Able to read, with mastery, mechanical, electrical, and hydraulic drawings.
• Able to technically support a multitude of diverse issues across technical disciplines.

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at nov.com/about/our-company-structure/rig.

Competitive Benefits:

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• Starting in 2026, FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

Job Info

• Job Identification 41404
• Job Category Technical Customer Support
• Locations 5100 North Sam Houston Pkwy W, Houston, TX, 77086, US