Clinic Director

Job Description

Job Description

Company Description

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit:

**POSITION IS LOCATED IN HAGERSTOWN, MD**

This position is eligible for an additional sign-on bonus and a daily per-diem.

The Clinic Director serves as the senior on-site physician leader responsible for the clinical governance, quality, safety, and compliance of health care services delivered under the contract at the assigned facility. The role is responsible for executive oversight of direct and indirect patient care functions, patient safety, medical policy implementation, quality management, performance improvement, inspection readiness, and resolution of clinical concerns. 

The Clinic Director provides leadership to multidisciplinary clinical staff and ensures health care services are delivered safely, timely, and in accordance with contract requirements, applicable health care standards, credentialing requirements, medical documentation requirements, emergency response requirements, and continuity of care obligations. The Clinic Director also provides direct patient care as required to support access to care and mission needs. 

Key Responsibilities:

• Provide executive oversight and direction of clinical services, including direct and indirect patient care and patient safety functions delivered under the contract. 
• Serve as the senior on-site medical authority for the scope of services provided at the facility. 
• Lead clinical governance activities, including medical staff conduct, documentation standards, infection prevention and control, emergency preparedness, and patient safety. 
• Implement and oversee clinical governance policies, procedures, protocols, and medical practice requirements applicable to the facility. 
• Participate in development of administrative policies and approve medical practice procedures, policies, guidelines, and standard operating procedures. 
• Lead quality management and performance improvement activities for health care services at the facility. 
• Direct investigation, documentation, and resolution of sentinel events, adverse events, complaints, grievances, and clinical concerns. 
• Ensure continuous readiness for inspections, audits, and compliance reviews under the contract. 
• Participate in audits as requested and ensure timely completion of documentation, corrective actions, and follow-up. 
• Review patient feedback, complaints, and grievances and implement corrective action as appropriate. 
• Supervise and provide clinical oversight of health care providers, including physicians, physician assistants, nurse practitioners, nursing staff, pharmacists, medical assistants, and dental services staff. 
• Serve as the clinical supervisory authority over advanced practice providers and fulfill collaborative practice responsibilities in accordance with applicable law and facility policy. 
• Define and enforce scope of practice for medical assistants and ensure proper delegation and supervision of clinical support tasks. 
• Provide strategic direction for physician services and clinical operations to support operational goals. 
• Mentor clinical leaders and support education, guidance, and professional development of staff. 
• Ensure clinical staff complete required training, competency, and continuing education requirements. 
• Provide direct patient care as required to support timely access to care. 
• Develop, coordinate, and maintain health care delivery at the assigned facility. 
• Ensure appropriate screening, assessment, treatment, patient education, and follow-up for acute and chronic conditions. 
• Ensure availability, appropriate use, monitoring, and documentation of diagnostic and therapeutic services. 
• Oversee care delivery for patients housed in the Medical Housing Unit and ensure appropriate clinical management and escalation. 
• Ensure daily solicitation and triage of requests for health care through a documented accountability system. 
• Ensure initial medical screening is completed within required timeframes and full health assessment is completed within required timeframes, unless clinical circumstances require earlier evaluation. 
• Ensure prescribed treatment and follow-up care are provided for chronic medical, dental, and mental health conditions at the appropriate level of care. 
• Serve as the initial reviewer for outside referrals and specialty consults not available at the facility. 
• Ensure timely review and completion of referrals, consult requests, laboratory results, imaging results, and required follow-up actions. 
• Ensure continuity of care through accurate documentation, tracking, and coordination with internal staff and external providers. 
• Ensure Medical Transfer Summary documentation or equivalent continuity-of-care documentation is prepared when patients are transferred. 
• Support access to off-site hospital and specialty services and ensure required authorization, referral, and follow-up processes are completed. 
• Ensure complete, accurate, timely, and medically defensible clinical documentation in accordance with policy and contract requirements. 
• Complete required chart reviews, co-signatures, clinical message reviews, and other documentation actions within required timelines. 
• Maintain proficiency in the Electronic Health Record and ensure clinical staff comply with documentation and recordkeeping standards. 
• Ensure secure storage, confidentiality, and appropriate handling of medical records and protected health information. 
• Ensure compliance with Basic Life Support, emergency response, evacuation, and medical emergency requirements applicable to medical staff and facility staff. 
• Support emergency planning, drills, and training for fire, life safety, evacuation, medical emergencies, and related response requirements. 
• Maintain awareness of applicable standards, directives, policies, procedures, and accreditation requirements relevant to health care services. 
• Ensure patient confidentiality and medical record confidentiality in compliance with the Health Insurance Portability and Accountability Act, the Privacy Act, and other applicable requirements. 
• Support compliance with credentialing, licensure, certification, and professional qualification requirements for health care personnel. 
• Provide advice on medical equipment suitability and current and future clinical equipment needs. 
• Demonstrate cultural sensitivity and professionalism in all communications and interactions. 
• Work effectively in a multicultural and multilingual environment and ensure interpreter services are used when required. 
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.    

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Basic Requirements/Certifications:  

• Current, full, active, and unrestricted license in Maryland or the ability to obtain one. 
• Must have and maintain an unrestricted license from the Drug Enforcement Administration (DEA) to prescribe controlled medications. 
• A minimum of six years post residency experience providing direct patient care as a board certified or eligible physician in Internal Medicine, Family Medicine, Emergency Medicine or Preventive Health.   
• A minimum of three years’ experience in the provision of clinical supervision and leadership to other medical professionals and ancillary clinic staff. 
• Have knowledge of a wide range of complex patient care concepts, principles, and practices to perform assessments of considerable diversity to include mental health, medical, surgical, ambulatory, and emergency care. 
• Experience in a detention/correctional or residential healthcare setting is preferred. 
• Basic Life Support (BLS) certified through American Heart Association (AHA) or American Red Cross. 

Education Required: 

• Doctor of Medicine degree from a U.S. or Canadian program accredited by the Liaison Committee on Medical Education sponsored by the Association of American Medical Colleges and the American Medical Association (AMA) OR 
• Doctor of Osteopathic Medicine degree from a program accredited by the Commission on Osteopathic College Accreditation of the American Osteopathic Association (AOA) OR 
• Certified by the Educational Commission for Foreign Medical Graduates if you are a graduate of a medical school that is not located within a U.S. State or territory or other jurisdiction, or a Province or Territory of Canada. 
• Completion of medical specialty training leading to board eligibility in Family Medicine, Internal Medicine, Emergency Medicine, or Preventive Health is required; board certification is preferred. 
• Other board-certified specialities may be considered with approval from the Corporate Medical Director and Corporate Clinical Operations Staff. 

Attributes and Professional Qualities: 

• Strong oral and written communication skills.  
• Excellent interpersonal skills.   
• Clinical leadership experience.  
• Critical thinking skills.  
• Cultural competence to be able to serve a diverse patient population.  
• Integrity, honesty and professional accountability.  
• High degree of independence, initiative, and follow-through on sensitive and complex issues. 

Physical Requirements: 

• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• U.S. citizen and have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.