Permit Technician

Job Title

Development Services Front Counter Operator

Job Description

(Anticipated Hiring Range: $22.07 - $23.18/hour) Positions assigned to this class are responsible for the operation of the Development Services front counter; to include telephone work, conducting screening and basic permit submittal reviews, issuance of permits and database tracking, and maintenance, report preparation, receive payments, maintain cash drawer, prepare deposits, and assisting senior level permit technicians. Supervision is not a function of this class.

Essential Duties

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks may vary over time depending on the city's needs.

• Provide information, forms, and assistance to customers regarding the permit process.
• Receive building plans and applications, calculate fees and maintenance of a database.
• Review and issue zoning clearance and building permits for applications that do not require a technical review.
• Receive payments, maintains cash drawer and prepares deposits.
• Receive and record nuisance, zoning, and building and litter complaints.
• Screen and perform basic submittal review of permit applications and construction plans.
• Prepare and distribute a variety of reports Maintain files and plans.
• Maintains the Development Services counter area to include restocking and updating signage.
• Participate in projects as directed by a senior level staff Assist senior level permit staff with cases.
• May train and oversee clerical staff and volunteers in the department.
• Support the City's policies, goals and objectives and work with management and other staff to ethically achieve such goals and objectives; ensure compliance with safety procedures.

Minimum Qualifications

Education and Experience Graduation with a High School Diploma or a GED and one (1) year of paid full-time experience in general administrative support in a permitting, construction, or business office; OR an equivalent combination of education and experience.

Supplemental Information

Knowledge

• General office procedures.
• Principles and practices of customer service.
• Permitting process.
• Cash handling and money management.
• Building construction, inspection process and project time management.
• City code.

Skills

• Preparing clear, concise and complete reports and other written material.
• Maintaining accurate records and meeting deadlines.
• Operating a personal computer utilizing standard and specialized software such as Microsoft Office.
• Working independently and as a member of a team.
• Building and maintaining positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Pre-employment Requirements Candidates who are selected for appointment may be fingerprinted, if 18 or older; successfully complete a background investigation, employment verification and may be subject to a drug/alcohol test, medical, polygraph and/or psychological evaluation. Candidates who are appointed will be required to possess a valid driver's license to operate a vehicle in Arizona or meet the transportation needs of the position. License/Certification Certification as an ICC Permit Technician within six (6) months of appointment. Physical Demands and Work Environment Work is performed in a standard office environment. May require frequent sitting and continuous operation of a personal computer. May be required to perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds. Some evenings and weekends may be required.