Service Manager (Dealership)

Job Description

Job Description

Job Overview:

The Automotive Service Manager is responsible for overseeing daily service operations to ensure exceptional customer service, efficient work processes, and a profitable service department. This role involves managing a team of technicians, service advisors, and support staff while working closely with other departments to maintain a high level of performance and coordination throughout the dealership.

Responsibilities:

• Manage service department employees, including technicians, service advisors, and support staff, to ensure efficient and effective operations.
• Ensure customer satisfaction throughout the service experience, from appointment scheduling and vehicle drop-off to final vehicle delivery, maintaining open communication and delivering exceptional service.
• Develop and maintain effective relationships with other departmental managers to ensure efficient coordination and communication between departments.
• Ensure compliance with all laws, regulations, and dealership policies related to service department operations, including safety, environmental, and customer service standards.
• Provide guidance, training, and support to service department employees to improve performance, develop skills, and enhance career growth opportunities.
• Monitor service department performance through the use of key performance indicators and take corrective action as needed to improve results.
• Manage inventory levels and ensure accurate record-keeping to minimize loss and promote profitability.
• Handle customer concerns, follow-ups, and communications with the service department.

Qualifications:

• 2+ years of experience managing an automotive service department, mechanic shop, or related operation.
• Strong leadership and communication skills, with the ability to motivate and manage a team.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of automotive systems, diagnostics, and repair procedures.
• Proficient computer skills, including knowledge of automotive service management software.
• Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders.
• Bilingual in English and Spanish.
• Valid driver's license and clean driving record.
• Pay depends on experience.
• Certified Mechanic