VIRTUAL CLIENT SPECIALIST

Job Description

Job Description

Description:

Join an Amazing Team at Davinci Virtual!

Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We’re a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service—and we’re looking for friendly, energetic people to join our team!

As a Virtual Client Specialist , you are the voice of our company. You’ll handle inbound calls on behalf of Davinci’s clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you’ll work fully from home— no commute, no dress code, all comfort . (You’ll just need reliable internet and a quiet workspace.)

If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!

What We Offer:

Competitive Pay & Bonuses
• $16/hr. to start
• New-hire bonuses at 3 months and 9 months
• Lots of opportunity for advancement

Exceptional Benefits (Seriously Amazing!)
• 100% employer-paid Medical, Dental, and Vision for employees
• Affordable family plans
• HSA, FSA, and Dependent Care FSA options
• Employer-paid life insurance, short-term disability, and long-term disability

Rewards & Recognition Program – Nectar
Earn points from peers, leaders, and HR that you can redeem for:
• Bonuses added to your paycheck
• Extra paid time off
• Amazon items or gift cards

Work-From-Home Flexibility
• After training, work fully remote
• Supportive team and leadership
• Opportunities for professional development and leadership training

What You'll Do:

• Answer inbound calls accurately, efficiently, and with a great attitude
• Provide outstanding customer service on every call
• Navigate client instructions, websites, schedules, and tools with confidence
• Send professional, well-written emails as needed
• Meet call quality, accuracy, and answer-time standards
• Communicate effectively with coworkers, leaders, and clients
• Review team stats daily and strive to meet goals
• Follow department procedures, policies, and workflows
• Contribute to team culture and be a positive, supportive teammate

Grow With Us – Professional Development:

• Participate in leadership and personal development programs
• Bring forward ideas to improve processes and the customer experience
• Commit to achieving team and company goals
• Continuously learn new tools and skills

Requirements:

What You Need:
• High School diploma
• 40+ WPM typing speed
• Excellent written and verbal English skills
• Customer service experience
• Proficiency with Microsoft Office, Outlook, Internet, and Windows
• Reliable high-speed internet for WFH
• Backup location in case of outages (or ability to work occasionally from our office)

Preferred Traits:
• Team player with strong communication
• Problem-solving and conflict-resolution skills
• Motivated, tech-savvy, and eager to learn
• Organized, focused, and adaptable
• Consistent and dependable attendance
• Professional presentation

Working Conditions

• Quiet, distraction-free home workspace
• Frequent use of phone and computer systems
• Must be able to sit at a desk for most of the shift
• Minimal physical effort required

All job offers are contingent upon passing a background check , including verification of past employment, education, and criminal records as permitted by law.