Desktop Support Analyst

Job DescriptionJob DescriptionResponsibilities:Work on daily operations tasks that will include new-hires, temps, SharePoint permission changes, checking health of technology managed by Office IT team.Manage users, groups, devices, permissions, conditional access via Azure portal.Manage laptop config, available software, cellphone config, compliance via Intune portal.Manage users, licenses, shared mailboxes, Teams, SharePoint, OneDrive via the O365 admin portal.Work on and resolve issues with VPN and Azure desktop services.Manage time between helping users, and making progress on projects to improve the CONA PC, O365, and other user technology environments.Write, update, and run PowerShell scripts that configure the setup of user laptops.Write, update, and run PowerShell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.Monitor laptop health from compliance, configuration, and virus standpoints.Qualifications:Bachelor's degree in a field related to IT, or equivalent combination of education and experience.3+ years of experience in IT related fields including, desktop support, MS O365, networking.In depth knowledge of Windows 10Experience working in Microsoft O365 and Azure Admin portalsExtensive PowerShell knowledgeBasic understanding of networkingCommunication Skills:Personable demeanor that users will be comfortable with working with when they need help.Ability to help non-technical users understand issues and resolutions to issues.