General Manager

GENERAL MANAGER JOB DESCRIPTION

Job description

The Restaurant General Manager delivers exceptional results through others. They provide an engaging

environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken

Salad Chick Managers invest their time in developing future leaders creating memorable experiences

reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The

Restaurant Manager consistently keeps our brand promises inspire their teams and deliver great results.

Benefits:

Company Paid Health Insurance plans

Quarterly Performance bonuses

PTO benefits

Profit sharing bonus after first year

Physical Demands:

• Exert up to 40 pounds of force occasionally to lift carry push pull or otherwise move objects
• Must be able to stand and exert well-paced mobility including bending and stooping for the durationof the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Education and Experience:

• Three to five years related experience and/or training; or equivalent combination of education and experience

Required Knowledge Skills and Abilities:

• Excellent written and oral communication skills
• Excellent organization skills
• Ability to multitask
• Working knowledge of back office tools
• Ability to quickly learn and master new computer software

Behavior Characteristics:

• Allocate at least two hours per week to planning
• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring training daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead the Kitchen team

Responsibilities:

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere to all policies procedures standards specifications guidelines and training programs.
• Understand and comply with all federal state county and municipal regulations about health safety and labor requirements for the restaurant employees and guests.
• Ensure that all guests feel welcome and are given responsive friendly and courteous service. Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales service quality the appearance of facility and sanitation and cleanliness through training of employees and creating a positive productive working environment.
• Develop plan and implement restaurant marketing advertising and promotional activities and campaigns following the Brand Standards.
• Create communicate implement and follow up on operations and financial action plans.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Make employment and termination decisions consistent with Restaurant Management guidelines.
• Oversee and ensure that employee performance appraisals are completed on a timely basis.
• Create and maintain schedules for team.
• Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Coach and motivate the Assistant Manager(s) and the team.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork forms and reports in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
• Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurants receiving policies and procedures.
• Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
• Take actions to solve and celebrate guest feedback.
• Control food and equipment inventories conduct daily and weekly inventory counts and keep inventory records.
• Identify problems conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.
• Monitor and maintain compliance with health safety cleanliness security and fire policies standards and regulations.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt fair and consistent corrective action for violations of company policies rules and procedures. Always adhere to Brand Standards for uniform appearance and personal grooming.

About Chicken Salad Chick

Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads homemade sides delicious soups and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.

Required Experience:

Director