Sr Operations Manager

Sr Operations Manager

We are searching for an experienced Sr Operations Manager at our Indianapolis DC facility.

Primary Duties and Responsibilities:

The ideal candidate will have strong leadership, process optimization, financial, as well as relationship building and communication skills. They will be responsible for the efficient operation of the warehouse, including order fulfillment, shipping/receiving and inventory control activities. This role will have a starring role in helping us continue to provide outstanding solutions for our customers.

About the Company:

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailer, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee co-owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Role Overview and Responsibilities:

The Senior Operations Manager is responsible for the overall day-to-day operation of the facility, ensuring the site runs safely, efficiently, and in compliance with company and regulatory standards. This role leads warehouse operations with a strong focus on productivity, quality, cost control, and safety.

The position provides leadership to operations managers, supervisors, and hourly associates, while also supporting long-term operational strategy and workforce planning. The Senior Operations Manager works closely with HR, IT, and Finance to achieve business goals and improve performance across the operation.

Key responsibilities include monitoring KPIs, driving continuous improvement, and ensuring contract and quality management requirements are consistently met. This role oversees staffing activities such as hiring, training, development, scheduling, and performance management, in partnership with the HR team.

The Senior Operations Manager is also responsible for maintaining accurate time and attendance, ensuring proper use and maintenance of equipment, and upholding 5S workplace organization and safety standards. Inventory levels, stock accuracy, and overall operational efficiency are continuously managed to support customer and business needs.

Required Qualifications:

• 7+ years warehouse or supply chain leadership experience
• Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

It'd be great if you also have:

• Bachelor's or master's degree
• Bilingual English/Spanish
• Lean, Six Sigma and Continuous Process Improvement knowledge and experience
• Experience in an AS9100 or ISO environment
• Warehouse Management Systems (WMS) experience
• Working knowledge of financial accounting, including developing and/or managing a P&L experience with HR practices
• Strong leadership and communication skills
• Experience with warehouse operations and systems
• Ability to manage daily execution and problem-solving

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.