Field Service Technician

Provide world-class support to customers through onsite visits, remote troubleshooting, email, phone, and in-house customer visits. Manage assigned customer cases from initial assignment through successful resolution. Respond quickly and professionally to customer inquiries, support requests, and equipment issues. Build strong customer relationships while delivering an exceptional service experience. Lead and support equipment installations, upgrades, and commissioning activities. Perform scheduled preventive maintenance and unscheduled equipment repairs. Complete complex field upgrades, including mechanical modifications and software updates. Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues. Apply advanced technical knowledge to diagnose root causes and implement effective solutions. Read and interpret electrical schematics, engineering drawings, and technical documentation. Support customers with equipment operation, maintenance, and best practices. Assist with Factory Acceptance Tests (FATs) and customer demonstrations. Partner with Engineering, Quality, Operations, and other teams to resolve complex issues and improve product performance. Create and maintain service documentation, troubleshooting guides, and preventive maintenance procedures. Identify opportunities to improve training programs, service procedures, and product quality. Mentor and guide junior Field Service Technicians. Requirements Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or a related field and 2–4 years of field service experience; or Associate degree, technical/vocational training, or equivalent and 3–5 years of field service experience; or An equivalent combination of education, training, and experience. Strong troubleshooting abilities in electrical, mechanical, pneumatic, and software systems. Ability to read and interpret electrical schematics and engineering blueprints. Familiarity with automated equipment and control systems. Comfortable learning through technical documentation and video-based training. Skilled in problem-solving, root cause analysis, and data interpretation. Fluent in English, both written and verbal. Strong presentation and customer-facing skills. Proficiency with Microsoft Office applications. Valid driver's license with the ability to drive internationally. Ability to obtain and maintain a passport without restrictions. Willingness to travel 50% or more, including international destinations. Core Competencies Demonstrates advanced technical knowledge in troubleshooting mechanical, electrical, pneumatic, and software systems, with a strong ability to read and interpret electrical schematics and engineering drawings. Proven experience in providing exceptional customer support and managing field service operations, including equipment installations and preventive maintenance. Highest-signal resume keywords Electrical Engineering Mechanical Engineering Field Service Experience Troubleshooting Abilities Customer-Facing Skills ATS Optimization Keywords Hard Skills Troubleshooting Root Cause Analysis Data Interpretation Electrical Schematics Engineering Blueprints Preventive Maintenance Software Updates Mechanical Modifications Automated Equipment Control Systems Soft Skills Problem-Solving Presentation Skills Customer Relationship Management Certifications & Qualifications Valid Driver's License Passport Eligibility Industry Keywords Field Service Equipment Installation Factory Acceptance Tests Service Documentation Technical Support Tools & Technologies Microsoft Office Technical Documentation #J-18808-Ljbffr Jobtailor