Field Services Engineer

Job Title: Field Services Engineer

Job Description

We are an innovative technology company dedicated to shaping the future of mobility with software-defined driverless transport solutions. As a Field Services Engineer, you will play a crucial role in deploying, commissioning, maintaining, and supporting our autonomous vehicle systems across customer sites throughout North America. This position integrates mechanical, electrical, software, and systems engineering with hands-on field support to ensure the successful deployment and reliable operation of our autonomous vehicle platforms.

Responsibilities

• Install, commission, and validate autonomous vehicle platforms at customer sites.

• Configure vehicle hardware, autonomous software, and communications infrastructure.

• Perform system calibration of sensors, localization systems, and safety-related components.

• Conduct vehicle acceptance testing and commissioning activities to ensure systems meet operational and customer requirements.

• Support customer site readiness and deployment planning.

• Provide engineering support during customer deployments, demonstrations, and pilot programs.

• Diagnose and resolve complex mechanical, electrical, software, and systems issues.

• Perform root cause investigations and recommend corrective actions.

• Collect field diagnostic data and collaborate with engineering teams to resolve technical issues.

• Support software releases, firmware upgrades, and engineering validation activities.

• Perform scheduled preventative maintenance on autonomous vehicle systems.

• Inspect, repair, and replace electrical, mechanical, and safety-critical components.

• Maintain detailed service records, maintenance reports, and engineering documentation.

• Monitor fleet health and recommend reliability improvements.

• Act as the primary technical representative for the company during on-site customer activities.

• Deliver operator and maintenance training to customer personnel.

• Provide technical guidance on the safe operation of autonomous vehicle systems.

• Build strong working relationships with customer engineering, maintenance, and operational teams.

• Respond promptly to customer service requests and technical support issues.

• Capture field feedback to improve vehicle reliability, serviceability, and customer experience.

• Contribute to engineering design reviews by providing field-based technical insights.

• Assist in the development of installation procedures, technical documentation, and service manuals.

• Identify opportunities to improve deployment processes and engineering efficiency.

• Promote the company's commitment to safety in all field activities.

• Comply with OSHA regulations, customer site safety requirements, and company procedures.

• Participate in Job Safety Analyses, risk assessments, and incident investigations.

• Ensure all autonomous vehicle operations comply with relevant safety standards and operational procedures.

Essential Skills

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Robotics, Systems Engineering, or a related engineering discipline.

• Minimum 5 years' experience in field engineering, autonomous systems, automotive, heavy equipment, industrial automation, or robotics.

• Experience commissioning and supporting complex electromechanical systems.

• Demonstrated experience troubleshooting electrical, mechanical, and software systems.

• Experience working directly with customers in field environments.

• Strong understanding of vehicle electrical architecture.

• Ability to interpret electrical schematics, wiring diagrams, and engineering drawings.

• Experience using diagnostic tools, data logging systems, and engineering test equipment.

• Knowledge of Linux operating systems, networking fundamentals, and remote diagnostics.

• Strong customer relationship and stakeholder management skills.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving capability.

• Ability to work independently with minimal supervision.

• Ability to work effectively within multidisciplinary and geographically dispersed engineering teams.

Additional Skills & Qualifications

• Experience supporting autonomous vehicles, electric vehicles, or industrial machinery is highly desirable.

• Familiarity with Fleet Management Systems (FMS), autonomous navigation systems, or robotics is desirable.

• Understanding of functional safety principles, including ISO and industrial autonomous vehicle safety (ISO 3691-4), is advantageous.

• Ability to work around vehicles for extended periods.

• Comfortable working outdoors in varying environmental conditions.

• Valid driver's license and ability to obtain customer site access where required.

Job Type & Location

This is a Contract to Hire position based out of Reno, NV.

Pay and Benefits

The pay range for this position is $55.29 - $69.71/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Reno,NV.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.