Field Service Technician (Neptune) - Lincoln, NE

What You Will Do As a Field Service Technician providing support for NEPTUNE, your role will focus on these key areas: Traveling between hospitals based on assignment of service requests. Troubleshooting and resolving customer and product issues. Building positive relationships with Stryker customers. Documenting service results in order to maintain accurate quality records. The environment and culture for this role is fast‑paced and requires frequent travel, problem‑solving, and strong documentation skills. Knowledge & Skill Requirements Willing to work overtime and overnight per the customer’s specified need. Strong interpersonal and communication skills. Ability to work independently in a fast‑paced environment and often stressful working conditions. Highly organized and able to prioritize tasks. Special attention to details. Ability to present ideas and results in logical manner. Experience with highly sensitive customer interactions and an understanding of the importance of customer relations. Must be self‑motivated, self‑reliant and able to work with little supervision. Must have an outstanding driving record. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. Ability to exert up to 75lbs of force occasionally and/or up‑to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers. Proficient in Microsoft Office Applications. Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc. Excellent teamwork, coordination and collaboration skills. Qualifications / Work Experience Minimum of 3 years technical service or equivalent experience preferred. Bio‑medical equipment maintenance, repair and installation experience preferred. Proficient with Microsoft Office (computer software) and adaptability to learn company software. Must be able to explain and generate detailed guidelines and procedures. Adhere to HIPAA and other related patient confidentiality policies and procedures. Valid driver’s license with good driving record. Employees that require access to customer accounts may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role. Education / Special Training Required High School Diploma or GED required. University or formal technical training preferred. What You Will Get Company vehicle. Medical, Dental, Vision, and Prescription Drug Insurance. Tuition reimbursement. Matching 401(k), plus opportunity for a discretionary contribution. Paid Vacation/Sick Time. Basic life, AD&D and supplemental life insurance. Short‑term and long‑term disability insurance. Employee Assistance Program. Wellbeing program with incentives. Discounted employee stock purchase plan. Pay rate will not be below any applicable local minimum wage rates. Health benefits include: Medical and prescription drug insurance. Dental insurance. Vision insurance. Critical illness insurance. Accident insurance. Hospital indemnity insurance. Personalized healthcare support. Wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA). Flexible Spending Accounts (FSAs). 401(k) plan. Employee Stock Purchase Plan (ESPP). Basic life and AD&D insurance. Short‑term disability insurance. #J-18808-Ljbffr