Solutions Engineer- Central/East Coast Regions

Solutions Engineer- Central/East Coast Regions As a Solutions Engineer based at Central/East Coast regions at Nile, you will play a critical role in bridging product innovation and market success. You’ll be responsible for creating comprehensive technical enablement content, supporting strategic customer engagements, delivering compelling demonstrations at industry events, and ensuring our sales teams and partners have the resources they need to position, sell, and deploy Nile solutions effectively. This role uniquely combines technical depth, content creation, customer engagement, and event presence. You’ll work across the entire customer lifecycle—from creating documentation that enables self‑service adoption to hands‑on support for critical deployments at high‑value accounts. Key Responsibilities Documentation & Content Creation (40% of time) Technical Documentation & Guides Create comprehensive technical documentation for new features including architecture overviews, configuration guides, and troubleshooting procedures Develop Best Practice Guides that help IT administrators adopt modern network management approaches and move beyond legacy methodologies Write step‑by‑step configuration guides for both the Nile Portal and technical documentation website Create Migration Guides for transitioning from incumbent vendors (Cisco, Aruba, Juniper Mist) to Nile Develop Integration Guides for third‑party system integrations (ServiceNow, SIEM, identity providers) Write in‑portal tutorials and interactive guides for contextual user assistance Video Content Production Record feature value presentations explaining business benefits and technical capabilities Create configuration demonstration videos showing step‑by‑step workflows in the Nile Portal Produce training videos for internal teams, partners, and customers Develop YouTube content for asynchronous learning and partner enablement Communication Collateral Draft in‑portal announcements for new features and updates Contribute to customer‑facing newsletters highlighting capabilities and changes Develop lab documentation for hands‑on learning environments delivered through Moodle LMS Training & Demonstration (30% of time) Hands‑On Lab Development Design and build remote‑accessible lab environments for “try before you buy” experiences Create comprehensive lab exercises and learning paths in Moodle Develop test plans and exit criteria for customer Proof of Concept (POC) and Proof of Value (POV) engagements Build and maintain canned demonstrations with scripted talk tracks for consistent sales demonstrations Training Delivery Conduct live training sessions for Solutions Architects, Customer Success Engineers, and Customer Success Managers on new features and capabilities Deliver partner enablement training tailored to technical depth and sales focus Provide training on Professional Services Practices (Security Assessment, Migration methodologies) Create and present technical PowerPoint decks for deep‑dive sessions Demo Kit & Lab Infrastructure Configure and maintain physical and virtual lab environments including servers, firewalls, routers, switches, and access points Ensure demonstration environments support realistic integration scenarios Manage lab infrastructure to support concurrent training sessions and demonstrations High‑Touch Customer Engagement (20% of time) Strategic Account Support Provide hands‑on deployment assistance for critical high‑value customer implementations Support beta trial programs for strategic customers, gathering feedback and ensuring successful adoption Execute white‑glove service for accounts where deployment success is mission‑critical Capture deployment learnings to continuously improve documentation and practices Product Feedback Loop Document customer issues, gaps, and enhancement requests encountered during engagements Provide structured feedback to Service Owners and Product Managers to inform roadmap decisions Identify documentation gaps based on recurring customer questions Translate real‑world customer challenges into product and enablement improvements Customer Success Activities Accelerate time‑to‑value for strategic customers through expert technical guidance Build strong customer relationships through collaborative problem‑solving Generate customer references and case studies from successful implementations Events & Conferences (10% of time) Event Planning & Execution Coordinate technical aspects of conference and trade show participation including equipment pre‑staging and vendor coordination Provide full‑duration on‑site support at industry events, customer briefings, and Sales Kick‑Offs (SKO) Project manage all technical deliverables for event experiences Work with Sales and Marketing to define event objectives and demo strategies Demo Experiences Develop cutting‑edge, high‑impact demonstration experiences specifically designed for event environments Create memorable technical showcases that differentiate Nile from competitors Deliver booth demonstrations and customer meetings at events Capture leads and technical requirements for post‑event follow‑up Revenue Generation Support on‑site deal closure through technical validation and expertise Enable sales conversations with real‑time technical depth Build marketing momentum through innovative demonstrations that generate social media buzz Create content (videos, photos, testimonials) for ongoing marketing use Required Qualifications Deep understanding of enterprise networking including switching, routing, wireless (802.11ax/WiFi 6/6E), VLANs, QoS, and network security Experience designing and implementing campus, branch, and data center networks Familiarity with network integrations including RADIUS/802.1X, SIEM platforms, identity providers (Active Directory, Okta), and ITSM tools (ServiceNow) Understanding of network security concepts including Zero Trust, network segmentation, firewall policies, and threat detection Experience with solutions from Cisco, Aruba, Juniper Mist, or similar networking vendors (migration experience a plus) Proven ability to create clear, accurate, and user‑friendly technical documentation for diverse audiences (administrators, architects, executives) Experience creating technical videos including screen recordings, narrated presentations, and training content Confident presenting to both technical and business audiences in person and remotely Ability to create diagrams, architecture drawings, and visual aids that simplify complex concepts Ability to understand customer requirements, identify gaps, and recommend solutions Strong troubleshooting skills and ability to work through complex technical challenges collaboratively Understanding of customer pain points and ability to translate technical capabilities into business value Comfortable working with multiple stakeholders including IT administrators, network architects, CISOs, and executives Ability to manage multiple concurrent deliverables with competing deadlines Experience working cross‑functionally with Product Management, Sales, Marketing, and Customer Success teams Commitment to quality and accuracy in all deliverables Comfortable with ambiguity and rapidly changing priorities in a fast‑paced startup environment Preferred Qualifications CCNP, CWNP (CWNA, CWSP, CWDP), JNCIA/JNCIS, or equivalent certifications Hands‑on experience migrating from Cisco, Aruba, or Juniper to alternative platforms Proficiency in Python, Ansible, or similar tools for network automation Familiarity with AWS, Azure, or GCP networking services Experience with Moodle, Skilljar, or similar LMS platforms Previous experience supporting trade shows, conferences, or large‑scale customer events Proficiency with video editing tools (Camtasia, Adobe Premiere, Final Cut Pro) Experience training or enabling channel partners Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience Advanced degree (MBA, MS) is a plus but not required #J-18808-Ljbffr