Service Coordinator

Position Title: Service CoordinatorReporting to: Service ManagerDepartment: ServiceCentral Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Coordinator to help support that mission.JOB SUMMARYThe Service Coordinator develops service contracts and manages the work order process for generator services by providing first-class Customer Service. They also manage the new generator sales internal process and supports the outside sales team by performing site walks for new generator start-up projects.RESPONSIBILITIESServiceDevelop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end usersFollow-up with Service department for scheduling of PM maintenanceSalesPlan maintenance agreements for generators, product-specific extended warranties and diesel fuel servicesQuote and close the sales of PM Agreements/Sold Services to commercial and industrial customers. Follow up and assist with all documentationAdministrativeReview work ordersLiaison between sales team and techniciansEnsure all documents are completed up to company standardsSupervisorySupervise team of techniciansFollow up with team on status of repairsEnsure QC checks are created and implementedGreat BenefitsCompetitive SalaryBoot AllowanceTool Programs available for entry level techniciansHealth Benefits including Medical, Dental, Vision and Life insurance401(k) with a company matchPaid Time Off + 7 Company Paid HolidaysProductive Work Environment with opportunity for internal growthQUALIFICATIONSHigh school diploma or equivalent requiredRelevant technical degree/diploma preferredAS400 experienceExperience in processing work ordersProactive thinking and effective verbal and written communicationCustomer-facing sales experienceSupervisory experience in sales and/or service environmentWORK CONDITIONS Physical Demands/Work Environment:This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC). #J-18808-Ljbffr Central-Power-Systems-