Medical Office Front Desk Receptionist

Overview

As the Medical Receptionist/Office Specialist, you serve as the front office point of contact for business ancillary service locations and are responsible to ensure timely and accurate responses to the client and patient requests. You are responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic-based activities required to ensure accurate billing and claims.

This is an on-site position that will float among multiple ATI partner medical office facilities including Pewaukee, Oconomowoc, New Berlin, Germantown.

Benefits Highlights
We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:

• Paid Time Off : Generous PTO, holiday pay, CEU, and "Be Well Days" to recharge, prioritize mental and physical health.
• Medical, Dental & Vision Coverage: Flexible plan options.
• 401(k) Match: Competitive employer matching.
• Childcare Tuition Assistance: Discounted rates.
• Health Savings & Flexible Spending Accounts: Tax-saving options.
• Short- & Long-Term Disability: 100% employer paid income protection plans.
• Life Insurance: Employer-paid and voluntary options.
• Parental Leave & Adoption Assistance : Paid time for new parents and support for adoption costs.
• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.*
• Corporate Discounts: Exclusive deals for employees.
• And more! Click here for the complete list of benefit offerings

* NEW 2026 benefit!

If you're passionate about patient care and eager to work with a Great Place To Work Certified team, we'd love to hear from you!

Responsibilities

• Manages front desk through excellent customer service with the ability to multitask, including working in two simultaneous practice management systems
• Manages and facilitates patient scheduling, intake, check in processes
• Responsible for completing benefit verifications timely and accurately
• Responsible for ensuring charges and documentation are completed timely and delivered to the client
• Responsible for point of service (e.g. copay) collection
• Keeps clinic stocked appropriately as needed

Qualifications

Minimum Education Required:

• High School diploma or equivalent

Minimum Experience Required:

• 1 or more years in an administrative position


Preferred:

• Previous health care office experience

• Previous medical billing and coding


• Knowledge of benefit verification and authorization


Knowledge Skills and Abilities

• The ability to communicate effectively and professionally


• Proficient with Microsoft Office Suite

• Bilingual language skills in some clinics preferred


Virtual Employee?

No

Location/Org Data : Dept Number

1022