Bilingual Customer Service Representative
$18 per hourExpress Employment Professionals Defunct
Job Full Description A manufacturing wholesale company, located in Mokena, IL seeking a Bilingual (English & Spanish) Customer Service & Account Manager starting at $18. For more information visit expresspros.com/mattesonil This position will be responsible for maintaining relationships with all existing and new dealers, contractors and designers.
Matteson, IL Branch
3332
4747 Lincoln Mall Dr
Suite 103
Matteson, IL 60443
- Maintain thorough knowledge of all cabinet lines offered through, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
- Inspect showroom daily and make sure showroom stays organized and safe.
- Provide quick, friendly and professional customer service to walk-in customers.
- Communicate clearly, promptly, and friendly via phones and emails.
- Assist clients to choose products to meet their needs.
- Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
- Enter orders into systems and make sure order is completed to customer's satisfaction.
- Collect payments from customers. Review customers' accounts regularly.
- Recognize parts codes & sizes. Assist customers with returns and replacements.
- Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
- Maintain and organize customer files and records.
- Make phone calls or emails to bring old customers back. Attract potential customers by providing products and service information.
- Report customer needs and request to management, recommend potential products and services. Assist manager with report generation and special projects.
- Attend all training classes and networking events as needed. Assist with event preparation and implementation
- Other duties as assigned
- Bilingual English & Spanish
- Resume and interview required
Matteson, IL Branch
3332
4747 Lincoln Mall Dr
Suite 103
Matteson, IL 60443
Vacancy posted 1 day ago
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