Service Advisor - Florence, AL

Job Description

Job Description

Shoals Outdoor Sports , one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.

We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.

If this sounds like you, then we urge you to apply and join one of the best and fastest growing dealerships in the Southeast.

GREAT Pay & Benefits in return for GREAT Experience & Drive!

SERVICE ADVISOR EXPERIENCE PREFERRED

POSITION AVAILABLE IN FLORENCE

Job Requirements:

• Greeting customers and listing all vehicle concerns and information.
• Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
• Overseeing the service department’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Coordinate with service technicians about parts ordering and ensuring parts are available when needed.
• Submitting and receiving approval from factory and extended warranty for repairs needed.
• Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
• Prior dealership experience preferred
• Strong organization skills a must
• Excellent communication skills a must
• Stable work history
• Good driving record required
• Drug Free

Must Have:

• Urgency and Accountability
• Positive Attitude
• Strong Work Ethic
• Excellent Customer Service skills
• Ability to work Independently

BENEFITS

• 2 weeks vacation pro-rated based on hire date the first year
• Paid sick days pro-rated based on hire date the first year
• BCBS Health Insurance - portion company paid
• Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
• Company paid life, AD&D and Long Term Disability