Window and Door Service Technician

Job Description

Job Description

Our client is looking for a Window and Door Service Technician to join their Service Department. This role is essential in ensuring customers receive the best possible support for their window and door needs—whether it’s repairs, maintenance, or installations.

As part of the team, you will:

• Perform window and door repairs and maintenance, including hardware and glass replacement, weatherstripping, and adjustments.
  
• Inspect and diagnose issues with windows and doors, recommending appropriate solutions.
  
• Install and replace window and door units, ensuring proper alignment, sealing, and functionality.
  
• Mull and assemble window and door units both in the shop and in the field.
  
• Provide professional, courteous customer service by addressing inquiries, concerns, and service requests.
  
• Accurately document all work performed, including materials used and recommendations.
  
• Collaborate with the Service Coordinator and other team members to schedule and complete service appointments.
  
• Maintain tools, equipment, and service vehicles in proper working order.
  
• Stay up-to-date on industry trends, product updates, and manufacturer guidelines.
  
• Take on additional functions and duties as assigned.
  

What We’re Looking For

Must-Haves:

• High school diploma or equivalent.
  
• Proven experience in window and door service, repair, or installation.
  
• Strong knowledge of window and door systems and components.
  
• Proficiency with hand and power tools.
  
• Ability to lift up to 75 lbs and perform physical work (bending, stooping, climbing).
  
• Valid driver’s license with a clean driving record.
  
• Strong troubleshooting, problem-solving, and communication skills.
  
• Professional, customer-focused attitude.
  
• Ability to work independently and manage time effectively.
  
• Basic computer skills.
  

Preferred:

• Technical training or certifications in window and door repair/installation.
  
• Experience mulling and assembling window and door units.
  
• Willingness to travel for service jobs and training (may include occasional overnight stays).
  

Why You’ll Love Working Here

• Competitive pay and benefits package including health and dental insurance, 401(k) with company match, life insurance, short- and long-term disability coverage, PTO, and employee discounts.
  
• Consistent hours and supportive, family-owned company culture.
  
• Opportunities for skill development and professional growth.
  
• A hands-on role where your craftsmanship directly impacts customer satisfaction.