Manager, CI/OT Service Delivery

JOB SUMMARY This role is accountable for the strategic oversight, implementation, and lifecycle management of IT/OT systems to ensure safe, compliant, and reliable operations. Establishes and maintains service level agreements and is the main point of escalation for all service issues. The leader collaborates with internal stakeholders, vendors, and technology teams to deliver high-quality services, drive innovation, and support operational goals. EDUCATION AND EXPERIENCE 4 year / Bachelor's Degree (Required) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Four (4) or more years Experience in a related field (Required) No Licensure or Certification Required. JOB REQUIREMENTS Business Acumen Business Processes IT Infrastructure Solution Delivery Methodologies Relationship Management Computer Hardware Knowledge Software Product Knowledge Managing People Leading Diverse Team May need to help move equipment and work in small office spaces, occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements), Ability to lift up to 50 pounds, Must be able to squat and stand repeatedly during workday, Regular travel to refinery sites (~25–40%), Travel may increase during major maintenance events or capital project implementations, Must be able to wear required PPE Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals Maintains and communicates aligned IT/OT strategy while building the technology roadmap with IT/OT initiatives in support of the business strategy Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization Understands and applies the various IT methodologies which include project management, service management and system architecture Works with other IT groups and business units, troubleshooting and resolving escalated technical problems Assists in implementing fixes for performance issues within support applications Assists with implementing computing architecture based on approved designs Works to identify customer requirements and technical scoping for upcoming projects Provide reports to management, as required While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. CORE COMPETENCIES CHANGE AGILITY (LEVEL 2 SUPPORTING): Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results. COLLABORATION (LEVEL 2 SUPPORTING): Sees connection points across the organization and partners effectively with others to achieve common goals. DECISION MAKING (LEVEL 2 SUPPORTING): Selects a course of action to reduce risk and uncertainty and create optimal outcomes. DRIVE FOR RESULTS (LEVEL 2 SUPPORTING): Drives to achieve challenging performance objectives. TEAM BUILDING (LEVEL 2 SUPPORTING): Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans. #J-18808-Ljbffr