Digital Insights Analyst

Working remotely on a contract basis, the Digital Insights Analyst will analyze digital behavior data and customer feedback to generate actionable insights that enhance the customer experience and support data-informed decision-making across the organization. Key responsibilities Represent the voice of the customer and advocate for customer-centered decision-making Analyze digital behavior data and operational performance metrics to identify trends and opportunities Develop executive-level presentations to communicate findings and recommendations effectively Required qualifications Strong analytical skills with experience in interpreting data from multiple sources Experience with customer feedback, survey data, and customer experience metrics such as NPS and CSAT Hands-on experience with digital analytics tools like Adobe Customer Journey Analytics or similar platforms Strong communication and presentation skills, with experience creating executive-ready reports Ability to identify trends and business opportunities through data analysis Virtual Vocations Inc