Assistant Store Team Manager

Assistant Store Team Leader – Pet Supplies Plus (USR Holdings)
Location: Knoxville, TN
Employment Type:  Full-Time | Hourly | Non-Exempt

Get Paid Daily | Passion for Pets Required

Do you love pets and enjoy leading a team? Join USR Holdings, a proud franchisee of Pet Supplies Plus, where we’re passionate about helping our neighbors care for their furry friends. We’re looking for experienced retail leaders who are excited to become experts in pet nutrition, care, and supplies—and who thrive on building genuine relationships with customers and the community.

About the Role
As an Assistant Store Team Leader (ASTL), you’ll support the Store Team Leader in driving store performance, team development, and customer satisfaction. You’ll lead by example, coach team members, and ensure the store operates efficiently and meets company goals.

Key Responsibilities

• Deliver outstanding customer service and ensure every Neighbor feels welcomed and appreciated.
• Support hiring, onboarding, training, and performance management of store team members.
• Lead daily huddles and one-on-one meetings to foster communication and accountability.
• Drive sales, margin, and operational goals including inventory accuracy and labor cost control.
• Promote Preferred Brand sales and maintain merchandising standards.
• Ensure compliance with safety and loss prevention policies.
• Maintain awareness of product knowledge, promotions, and advertising.
• Assist in scheduling, inventory management, and operational checklists.
• Respond promptly to performance issues and support team development.

Qualifications

• 2+ years of retail management experience (pet industry preferred).
• Proven leadership and team development skills.
• Strong communication and sales abilities.
• Passion for pets and helping people.
• Ability to meet goals and follow through on objectives.
• Ability to work flexible shifts including nights and weekends.
• Physical ability to lift up to 50 lbs. and stand for long periods.

What We Offer

• Competitive compensation with daily pay options
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation time
• Opportunities for growth and advancement

Apply today and help us make pet care easier—minus the hassle.