Inn Turndown Attendant - Reserve

Job Description

Job Description

Job Description

The Turndown Attendant will provide turndown services within guidelines of Inn on Biltmore Estate standards while delivering exceptional guest service.  Turndown duties include: tidying rooms; turning down bed and remaking if necessary; providing chocolates and daily paperwork on each bed: exchanging dirty bathroom linens and glasses; filling ice buckets; and emptying trash, closing drapes, and leaving room in proper atmosphere for guest.  Additional responsibilities will also include stocking, deliveries to guest rooms, and refilling chemicals for first shift cleaning crew. The incumbent will also provide general support and assistance to the department, leadership, and company. 

Shift varies, but is generally 4:30pm - 9:00pm (schedule based on hotel occupancy) - weekend and holiday availability is required. Starting pay is $16.32/hour

Reserve: a position working an average of 20 hours per week (between 40-999 hours/year).

  Requirements:

1. Previous experience in a similar custodial/janitorial/housekeeping position is preferred.  The ideal candidate will have had previous experience in an upscale/luxury hotel or resort.

2. Commitment to delivering world class guest service and the ability to work successfully as part of a dynamic, guest-service oriented team.

3. Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy.

4. Good communications skills; must have the ability to complete room documentation forms and communicate using standard spoken and written English.  Knowledge of another language helpful.

5. Strong organizational and time management skills.

6. Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.

7. Ability to be proactive and take initiative as appropriate.

8. Should be able to anticipate and understand guest needs.

9. Ability to work independently and under deadlines, and exercise good judgment.

Physical Requirements:

1. Lift, carry, push and pull 25–50 pounds frequently.

2. Ability to climb stairs and ladders.

3. Endure various physical movements throughout work areas and over duration of work shift such as kneeling, bending, stooping, reaching overhead, etc.

4. Ability to work in an environment that may include:

• Variable conditions and noise levels
• Outdoor environments with fluctuations in temperature and weather conditions
• Exposure to fumes, dust and chemicals, moving mechanical parts

Essential Job Duties:

1. Maintain departmental cleanliness standards.
2. Communicate with guests and provide exceptional guest care.
3. Accept and complete duties as assigned on a daily basis.
4. Adhere to daily assignment and provide accurate documentation.
5. Guest room turndown procedures include proper turndown of bed, positioning of chocolates and information, disposing of trash and dirty linens and glassware, replenishing room, filling ice buckets, and setting room atmosphere.
6. Prepare organized and clean turn down cart.
7. Stock the housekeeping storage areas as requested.
8. Maintain a clean and sanitized ice transport cart.
9. Refill and maintain all cleaning chemical bottles with safety and accuracy.
10. Refill and maintain all amenity caddies.