In Language Patient Support Coordinator- Korean Bilingual

Job Description

Job Description

ASSIGNMENT SUMMARY

The In-Language Patient Support Coordinator will be responsible for translating in-person and phone communication between Korean-speaking patients and Kheir clinic staff. S/he will assist with patient check-in, intake, consultation, and follow-up, and will support physicians and medical staff in various administrative and operations duties in the clinic. This person will also provide assistance with front office duties including clinic reception and medical record keeping when necessary.

MINIMUM QUALIFICATIONS

• Minimum High School diploma.
• Experience with English-Korean translation highly desired.
• Knowledge of filing procedures and practices.
• Demonstrated ability to exchange pertinent non-routine information.
• Excellent communication skills; written and verbal.
• Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Ability to use tact, discretion, and sensitivity when interacting with patients.
• Excellent interpersonal skills.
• Cultural competence and sensitivity REQUIRED.
• Experience in community clinic or social service environment a plus.
• Bilingual English/Korean REQUIRED.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Provide translation support for documentation of patient history and vital signs, and perform these functions independently if necessary.
• Provide translation and other administrative support to medical providers before, during and after the medical consultation.
• Document relevant information in the patient’s electronic medical record as needed.
• Assist in scheduling appointments, filing, typing, data entry, record keeping, and other administrative duties at the clinic.
• Assist front office with management of client information in accordance with all relevant codes and laws.
• Assist clinic staff with patient communication in person and over the phone, regarding specialty appointments, hospital admission, required preventive screenings, etc.
• Participate in staff and educational meetings.
• Responsible for scanning documents into the appropriate locations.
• Call patients to inform or approved referrals or for other reasons requested by patients or supervisors.
• Make calls to outside specialists or medical facilities to obtain patient medical records.
• Other duties as assigned.

BENEFITS:

• 100% Employer Sponsored Medical, Dental and Vision benefits
• 403(b)
• 403(b) matching
• Paid time off
• 12 Paid Holidays
• Referral program

SCHEDULE:

• 8 hour shift
• Monday to Friday

WORK SETTING:

• Clinic
• In-person

Salary: $19.00 - $24.00 per hour

Kheir Clinic (formally known as Kheir Center) is a nonprofit community clinic and Federally Qualified Health Center in Wilshire Center/Koreatown, located approximately 3 miles west of Downtown LA. We are committed to providing linguistically and culturally-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California. Kheir Clinic was established in 1986 to serve as a bridge between the low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers in LA. Today, Kheir is a broad-based agency and Federally Qualified Health Center (FQHC) that provides comprehensive services for underserved populations in four interrelated areas: Health Care, Human Services, Adult Day Health Care, and Affordable Housing. Kheir is currently the only Federally Qualified Health Center (FQHC) in the nation that offers a full suite of services in 5 different languages including: English, Bengali, Korean, Spanish and Thai. We currently have 8 sites and 150 employees with 15+ contract consultants. We are expected to provide over 123,000 patient visits this year. Our strength comes from the social impact our organization makes on improving the lives of all our patients and the community at large. We invite you to learn more about Kheir Clinic online!

Company Description

Kheir Clinic (formally known as Kheir Center) is a nonprofit community clinic and Federally Qualified Health Center in Wilshire Center/Koreatown, located approximately 3 miles west of Downtown LA. We are committed to providing linguistically and culturally-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California. Kheir Clinic was established in 1986 to serve as a bridge between the low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers in LA. Today, Kheir is a broad-based agency and Federally Qualified Health Center (FQHC) that provides comprehensive services for underserved populations in four interrelated areas: Health Care, Human Services, Adult Day Health Care, and Affordable Housing. Kheir is currently the only Federally Qualified Health Center (FQHC) in the nation that offers a full suite of services in 5 different languages including: English, Bengali, Korean, Spanish and Thai. We currently have 8 sites and 150 employees with 15+ contract consultants. We are expected to provide over 123,000 patient visits this year. Our strength comes from the social impact our organization makes on improving the lives of all our patients and the community at large. We invite you to learn more about Kheir Clinic online!