Access Associate

Access Associate – Bethesda North Hospital Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked. Requires 2 weeks of full-time (approx 32 hours/week) day paid training in Norwood. Location Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242. Work Schedule Hours/shifts vary Full-time (40 hours/week) Holiday/weekend rotation, various shifts needed Incentives & Benefits For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page Job Requirements High School Degree or GED. Experience in fast paced customer driven environment. Ability to operate multiple computer applications. Excellent verbal and written skills. Typing speed of 35 wpm. Medical terminology required within first year of employment if not already taken. 1-2 years experience Customer Service. Job Overview Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to internal and external customers. Internally works with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensuring compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties performed while maintaining integrity and patient safety while following processes of each department, including maintaining waiting rooms, informing clinical teams of medical concerns, identifying/performing critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs. Job Responsibilities Ability to adapt to a dynamic workflow, appropriate volume registrations per hour and other identified departmental targets. Meets departmental targets for accuracy and avoiding critical errors. Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and coworkers. Demonstrates Always Behaviors and AIDET + The Promise. Follows regulatory and departmental policies for collection of data, patient safety and point of service collections. Other job-related information Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call. Working Conditions Bending - Consistently Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Consistently Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Consistently Pushing - Consistently Reaching – Consistently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Consistently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Occasionally Visual Acuity: Near - Consistently Walking – Consistently #J-18808-Ljbffr