Senior Product Manager, Client Digital Experience

Overview Northern Trust is a Fortune 500 company with more than 130 years of financial experience and over 22,000 partners serving the world’s most sophisticated clients. Senior Product Manager, Digital Client Experience The Senior Product Manager, Digital Client Experience is a senior individual contributor role responsible for shaping the end‑to‑end digital journey within Asset Servicing. Key Responsibilities Own the strategy, alignment, and continuous improvement of the Asset Servicing client digital journey. Champion a client‑centric digital approach to engagement, advice, and growth. Define problems clearly before advancing solutions, ensuring teams are aligned on client needs, business goals, constraints, and success measures. Define intended outcomes and translate them into actionable strategies in collaboration with digital solutions and UX practices, sequencing initiatives across platforms. Identify where clients need shared capabilities versus differentiated digital experiences across segments, products, or channels. Partner with business stakeholders to clarify objectives, identify root problems, and align execution with client needs. Communicate client digital journey priorities through consolidated milestones, decision frameworks, problem statements, and executive updates that make direction, trade‑offs, and success measures clear. Drive increased utilization, effectiveness, and adoption of our digital platforms. Experience and Knowledge Formal education or demonstrated experience in product management, product strategy, or a related field. 10+ years of relevant experience in digital product management or product strategy. Experience within the financial industry is a plus but not required. Expertise in journey mapping, prioritization, stakeholder management, and collaboration with cross‑functional teams, including engineers, UX designers, and executive leadership. Proven track record of managing and scaling systems or comparable digital products within complex organizations, achieving measurable objectives and delivering return on investment. Strong stakeholder engagement and communication skills, with the ability to understand and translate needs into effective solutions. Commitment to continuous learning, professional development, and staying up to date on industry trends. Track record of navigating ambiguity, surfacing trade‑offs, and guiding teams toward practical, evidence‑based solutions. Application Requirements Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity. Salary Salary Range: $164,600 - $288,000 USD. Salary range is a good faith estimate of base pay. Benefits Retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. A discretionary bonus programme that may include an equity component. Reasonable Accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io. Equal Employment Opportunity Statement (USA) It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.) #J-18808-Ljbffr 001 The Northern Trust Company