Systems Engineer II

IT EngineerWorking hours: Monday - Friday | 8:00 am - 5:00 pm CSTLocation requirements: McAllen, TX | This role requires the engineer to be dedicated 100% on-site with one of our clientsWhy this job is exciting: This role offers the perfect blend of technical challenges and client interaction, allowing you to leverage your expertise across diverse technologies while making a tangible impact on business operations. You'll have the opportunity to solve complex problems across Windows servers, networking infrastructure, and end-user systems, all while building meaningful relationships with clients and internal teams. Each day brings new technical puzzles to solve and the satisfaction of being the trusted advisor who keeps clients' critical systems running smoothly.Who you are: You are a reliable and communicative IT professional who excels in providing Tier I and II consultative support, adept at troubleshooting Windows server and networking issues while ensuring seamless client interactions. Your strong problem-solving skills and collaborative approach enable you to effectively coordinate with account teams and deliver tailored solutions that enhance client satisfaction and operational efficiency.You know how to:Provide tier I and II consultative client supportAssist clients in troubleshooting Windows server issues such as Active Directory, DNS, VMWare, backup, DR, and common client/server applications including MS Office.Assist clients in troubleshooting networking issues related to Meraki VPN/firewalls, Cisco routers/switches, and other Internet-related problems.Assist clients in troubleshooting workstation, peripheral, and mobile device issues such as Office 365, Windows 10/11, standard and proprietary applications, desktop and laptop hardware, printers, scanners, fax devices, and mobile devices such as iPhone and Android.Install, configure, and deploy workstations for end users.Coordinate and work with the account team (account manager, escalation engineers, etc) to make recommendations for the client.You are able to lift up to 50lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and load equipment.Qualifications: The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential functions.Pay and Benefits: This is a full-time position located in the United States and performed 100% on-site with a client.Estimated Starting Wage Range: $33.65 - 36.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:Four weeks of annual accrued PTOSeven paid national holidaysMedical, dental, vision optionsCompany-paid life insurance, short and long-term disabilityVoluntary benefits such as critical illness and accidentVoluntary Legal Shield and identity theft protectionDiscretionary annual 401k match planGenerous employee referral bonus planEmployee Assistance ProgramAccess to over 90,000+ courses in ADP My LearningStandOut employee engagement toolsEligible to apply for a Pluralsight licenseEligible to apply for NexusTek Technical Academy or Leadership AcademyWe're happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.Interview Process - Typical interview process for this role:Application Stage - Thanks for showing interest by submitting your application!Screening Stage - Let's get to know each other!Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:Self-Description: Select adjectives that best describe you.Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: Stage - We'll dive into your experience more in depth30 minute interview with the hiring manager (virtual)Two hour lab assessment, taken from your home (virtual)30 minutes interview with the client (virtual or in person)You are welcome to request additional conversations with team members you didn't get to meet during the processNexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsNexusTek participates in E-Verify for all US Employees