Service Advisor

Job Description

Job Description

Role Overview:  

The  Service Advisor plays a vital role in delivering an exceptional customer experience.  This position involves greeting customers, assessing vehicle concerns, coordinating with technicians, and ensuring clear communication throughout the service or repair process, following processes and procedures to execute exceptional CSI, customer retention and profits. 

Key Responsibilities:  

• Customer Relations: Build strong relationships with customers, address their concerns, and ensure a high level of satisfaction. 

• Communication: Serve as the key liaison between customers and technicians, providing clear and accurate updates. 

• Workflow Management: Track vehicle service progress, manage technicians' schedules efficiently, and keep customers informed. 

• Sales & Profitability: Identify sales opportunities and implement promotions to drive revenue and enhance profitability. 

• Quality Assurance: Ensure all repairs meet company standards through thorough quality checks. 

• Process Improvement: Assist in developing and refining standard operating procedures to enhance efficiency. 

Qualifications:  

• Language Skills: Spanish-speaking ability is a plus. 

• Driver’s License: Must have a valid Driver’s License with a clean driving record. 

• Experience & Training: Prior experience as an automotive service advisor is preferred. Training in customer service, advisory skills, and quality control is required. 

• Communication Skills: Strong verbal and written English proficiency, with the ability to manage multiple tasks and interruptions effectively. 

About Us:  

At  Thomas Auto Group , we provide a supportive work environment with competitive pay, exceptional benefits, and abundant opportunities for growth. Our team is passionate about creativity, collaboration, and work-life balance, making it an exciting place to build your career. We are committed to employee development and positively impacting the Northwest Indiana community. 

Equal Employment Opportunity:  

Thomas Auto Group is an  equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive workplace.