Bank Operations Officer

Job Description

Job Description

We are looking for an experienced Bank Operation Officer to support and strengthen operations in with our growing commercial bank client in the Twin Cities, Minnesota. This role is well suited for someone who can balance day-to-day operational oversight with risk awareness, process improvement, and cross-functional collaboration. The position plays a key part in maintaining accurate workflows, supporting regulatory compliance, and helping deliver dependable service across core operations functions.

Responsibilities:

• Perform and review a broad range of operations activities, ensuring transactions and account servicing tasks are completed accurately, efficiently, and in accordance with internal controls.

• Work closely with operations leadership to coordinate departmental priorities, guide daily workflow, support team development, and help resolve escalated service or processing issues.

• Contribute to technology-related initiatives involving the bank’s core and operational platforms, including process reviews, implementation support, testing, and procedural updates.

• Identify opportunities to streamline operations by improving workflows, strengthening documentation, and enhancing service for both internal partners and customers.

• Support loss prevention efforts by monitoring and addressing risks tied to fraud-related activity, and exception processing.

• Apply hands-on expertise across key banking functions such as wire activity, check handling, debit card support, remote deposit services, account maintenance, and deposit product servicing.

• Prepare and maintain procedures related to fraud claims and dispute handling, ensuring documentation aligns with applicable rules, certifications, and regulatory expectations.

• Assist with the implementation of policy, compliance, and regulatory changes that affect operations procedures and operational practices.

• Maintain organized digital records in line with retention standards and reinforce adherence to bank policies, risk controls, and applicable banking regulations.

• 5+ years of banking operations experience, with increasing responsibility in bank operations, retail banking, or closely related functions.

• Associate’s degree or bachelor’s degree, or comparable experience in banking operations.

• Strong working knowledge of bank operations, including wires, check processing, exception item handling, debit card support, digital payments, account servicing, and general ledger reconciliation.

• Experience working with core banking systems; familiarity with Fiserv is preferred.

• Practical experience handling Regulation E disputes, fraud cases, and related operational investigations.

• Ability to support operational projects, process improvement efforts, and system implementation initiatives within a banking environment.