Data Center Operations & Support Engineer

Job Description:

Job Title: Data Center Operations & Support Engineer
Location: Norwalk, CT (CyrusOne Data Center) — 100% Onsite
Schedule: 24/7 Operations (Must be flexible to work varying shifts, including weekends)

Position Summary
The Data Center Operations & Support Engineer is responsible for physical hardware deployments, mainframe and server monitoring, network device management, and tier-1/2 desktop and peripheral support. This role ensures high availability of data center infrastructure while maintaining accurate inventory and ticket management through ServiceNow.

Key Responsibilities
Data Center & Mainframe Operations
Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.
Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).
Monitor and maintain data center servers, system interfaces, and communication utilities.
Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).
Handle daily and monthly tape backup operations for offsite storage.
Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.
End-User & Desktop Support
Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.
Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.
Troubleshoot network connectivity, device communication, and hardware/software faults.
Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.
Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

Qualifications & Requirements
Education: Bachelor’s degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).
Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.
Specialized Knowledge:
Proficiency in Microsoft Windows OS and Microsoft Office Suite.
Hands-on experience with ServiceNow or similar ticketing and asset management platforms.
Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.
Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).
Supervisory experience is preferred for candidates seeking senior operational responsibilities.