Accounts Receivable Specialist

Accounts Receivable SpecialistDue to company growth, we have an opening on our AR Team!Reporting to the Accounting Manager, the Accounts Receivable Specialist is responsible for maintaining and reviewing their assigned customer aging, providing the information necessary to get past due invoices paid (B2B collection activities), and answering customer inquiries on their accounts.They will also maintain resale certificates, work closely with our other AR team members, and cross train on other team tasks. Month end activities include sending statements and completing a few journal entries and workpapers. Other duties as assigned.This position requires you to be in the office Monday-Thursday with an option to WFH on Friday.You have already accomplished (required):Associate's or Bachelor's degree in Finance, Accounting, or a related fieldExperience reviewing customer statements, identifying issues, prioritizing customer concerns, and reconciling discrepanciesExperience using Excel to analyze, organize, and manage dataThe ability to communicate effectively and professionally via phone and emailYou may have already accomplished (preferred):Experience with an ERP system (NetSuite a plus)What you are good at:Solving problems and investigating issues to identify practical solutionsCommunicating effectively with a variety of personalities and work styles to foster strong collaboration within the Finance team and across the organizationBuilding positive relationships with customers while maintaining professionalism and accountabilityStaying organized, managing competing priorities, and consistently meeting deadlinesMaking thoughtful, timely decisions after analyzing information and considering potential impactsLeveraging Excel and other tools to improve accuracy, organization, and decision-makingUnderstanding the "why" behind processes and seeking opportunities for continuous improvementStaying current. Demonstrating curiosity and a passion for learning, growth, and professional developmentWhat we are good at:Working Hard. Playing Hard. Living TenaciouslyMaking well-crafted, innovative, high-function products that Make The Workplace A Betterplace™Being distinctively and disruptively creative from bow to sternEndeavoring to be fair-minded, transparent and positive in all we say and doJob DutiesAccounts Receivable & CollectionsManage a portfolio of customer accounts and support timely payment of outstanding balances.Apply customer payments, reconcile discrepancies, and resolve account issues.Partner with customers to answer questions and remove barriers to payment.Resale Certificate AdministrationLead efforts to collect, validate, and maintain customer resale and tax exemption certificates.Research missing documentation and coordinate directly with customers to obtain required records.Help ensure compliance with state-specific requirements and renewal schedules.Teamwork & Process ImprovementUtilize NetSuite, Excel, and other tools to manage account activity and reporting.Partner with internal teams to resolve issues and support business goals.Contribute to process improvements that enhance efficiency, accuracy, and customer service.