Leasing Associate

Responsibilities The Leasing Associate conducts daily leasing activities; including attaining leasing goals (occupancy and rent growth), building, and managing rapport to generate interest, desire, and satisfaction for the PAC community. The Leasing Associate also provides the ultimate in service to our residents; completes lease paperwork, and all other duties that correspond to leasing activities. Ultimately, a Leasing Associate sells prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home. Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget. Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect. Responds to and/or follows up on resident requests; logs requests as needed. Utilizes sales tools including rapport building, qualifying, closing during each sales interaction/presentation. Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow up status to prospect. Communicates move‑in/move‑out apartment status to other team members; ensures apartments are move‑in ready; takes action to ensure move‑ins occur to satisfy new resident and minimize apartment vacancy. Completes all required paperwork, associated with leasing, service, and satisfaction, accurately, professionally, and timely. Tours the property visually inspecting common areas, amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community. Stays current on relevant market issues and competitive information. Performs light bookkeeping and financial activities (calculating monthly rents, pro‑rated rents, preparing letters for delinquent payments, etc). Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc). Calls the answering service as necessary for messages and follows up on all messages. Visually inspects entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness; picks up trash, runs trash compactor when necessary, and, if called for, carries cleaning supplies or vacuums as needed to keep apartments prospect‑ready. Escorts prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drives a golf cart or other motor vehicle with prospects as passengers and operates keys in door locks and key closet. Processes all paperwork and sets up file for move‑in. Maintains a minimum of 20% conversion ratio of total traffic. Follows up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects. Shops the competition. Makes suggestions that will maximize revenue and cash flow. Other projects and duties as requested. Customer Service Responsibilities A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be always clean and neat, according to PAA policy. Communicates with residents and prospects in a manner consistent with PAA's standards. Reads and/or listens to resident requests/complaints. Receives resident complaints in a calm, open, and professional manner. Solves problems quickly, usually within 24 hours, or contacts supervisor for immediate assistance. Qualifications Multi‑family property management experience preferred. Valid driver's license (free from major moving violations) and dependable transportation. Social media marketing experience preferred. What We Offer Generous PTO program 13 paid holidays plus 3 floating holidays and paid volunteer day Comprehensive, affordable medical coverage as well as company‑paid dental and vision coverage available to all full‑time, regular associates 401(k) with exceptional employer match Associate Apartment Discount Educational Assistance Program (tuition and certifications) Company‑paid employee assistance, mental health, and wellness programs Equal Opportunity Statement Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. Privacy policy: EPA ENERGY STAR Partner Preferred Apartment Communities is proud to be a US EPA ENERGY STAR® Partner. #J-18808-Ljbffr