Desk Attendant

Desk Attendant

Pay: $12.00 Hourly

Campus: Main - Albuquerque, NM

Position Summary: Under the direction of the Asst. Director of Residence Life and Student Housing, and the supervision of the Student Housing Services Supervisor, this position plays an integral role in the quality of the on-campus experience within the University residence halls. UNM Residence Life and Student Housing endeavors to foster inclusive, community-based living environments consciously designed for our residents' personal growth and academic success in well-maintained facilities. This position contributes to the department mission by working with a team of peers to perform to a high standard of excellence at the SRC Commons 24-hour Customer Service Desk.

Duties and responsibilities of this position include, but are not limited to, the following:

• Provide general administrative assistant support functions in the day-to-day operations of the SRC Commons 24-hour Customer Service Desk.
• Answer phones, and emails, and address day-to-day questions, concerns, or issues.
• Document customer service inquiries and interactions
• Document shift occurrences
• Administer general resident transactions, such as check-in, room change procedures and housing applications.
• Input resident work orders into the department facility service database, distribute, log, and track keys issued to residents when locked out of their living spaces, and perform routine inventory checks of department keys and office materials.
• Monitor emergency equipment and respond to residence hall emergencies, which may include contacting University Police and/or Albuquerque Fire Department, activating alarm systems, and dispatching Safety and Security Staff.
• Operate personal computer to input data utilizing provided hardware, software, and applications
• Communicate with supervisor and fellow staff members through set office procedures
• Perform additional job-related duties as assigned.

In addition to the duties and responsibilities indicated above, conditions of employment include:

• Attend all scheduled staff meetings and training seminars.
• Be available for weekend and weekday shifts 8 AM 8 PM
• Begin work approximately two to three weeks before the academic semester begins, continue work through the end of the academic semester, and work scheduled hours during University breaks and vacation periods.
• May not work over 28 hours per week.
• Must be available to work on an emergency basis.
• Be enrolled in a minimum of 6 credit hours each academic semester, excluding summer.
• Maintain a minimum cumulative GPA of 2.0 or higher

Qualifications/Mandatory requirements of this position include:

• Must have experience living or working in UNM Residence Life & Student Housing as well as be a current UNM student with at least one semester of university experience.
• Experience performing customer service and administrative support in an office setting
• Strong interpersonal skills
• Ability to understand and follow specific and detail-oriented instructions and procedures
• Friendly, customer service-oriented attitude
• Ability to look at problems and issues holistically
• Experience providing clear and concise instructions
• Ability to maintain confidentiality of records and information with discretion
• Experience living in the UNM on campus residence halls
• Availability to work up to 20 hours per week, including rotating overnight, holiday and weekend shifts

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.