Dispatcher Specialist

• Serve as the Lead Dispatcher on shift and ensure dispatchers adhere to the program policy, guidelines, and standard operating procedures.
• Provide real-time guidance and decision-making support to dispatchers.
• Monitor response times, service quality, and incident documentation.
• Train new dispatchers on program policy, systems, and procedures.
• Serve as the primary liaison between coordinated program partners during your shift.
• Maintain active dispatch responsibilities including:
• Receive and process Tow and Go service requests from law enforcement, citizens, and towing partners.
• Provide great customer service and keep motorists calm and safe until help arrives.
• Receive and process service requests, accurately documenting details into the dispatch system.
• Dispatch wrecker companies in accordance with program procedures and guidelines.
• Monitor and track dispatched calls, verifying response and clearance times.
• Accurately document incident details and clearance times in dispatch systems.
• Monitor ETAs and follow up on wreckers with delayed responses.
• Escalate service issues or concerns to your supervisor.
• Provide professional and courteous communication with program partners.
• Support emergency operations during severe weather or large-scale incidents.

• This is an in-person position assigned to the afternoon second shift schedule, working from 2:00 PM to 10:00 PM, and must be able to work from Houston TranStar

• Experience with working in dispatching or a call center setting is preferred
• Experience with serving as a lead and providing additional support
• Experience with working in a fast-paced environment
• Must have strong customer service skills with the ability to remain calm under pressure

• High school or Associate’s Degree
• Entry-level position

• 1-3 years of experience with dispatching or working in a call center environment

All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.

H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.