Team Lead

Job Description

Job Description

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non -Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities 

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks: 
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club. 
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed. 

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. 

Minimum Qualifications

· Honesty and good work ethic
· Strong customer service skills
· Strong communication, organizational and leadership skills
· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time. 

Benefits

· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance 
· HSA
· Advancement Opportunities 

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness