Systems Administrator, Journeyman

Overview Torch Technologies is seeking a System Administrator to provide support to Air Force Life Cycle Management Center/PEO Intelligence, Surveillance, Reconnaissance & Special Operations Force Directorate (PEO ISR SOF) supporting the AFLCMC/WIW Division, based at Tinker AFB, OK. Responsibilities Set up, configure, and maintain workstations, laptops, printers, and peripheral devices for classified and unclassified environments. Provide daily IT support for the WIW office, including workstation setup, troubleshooting, asset management, and office technology support. Support network, communication, and business systems administration activities within LAN and WAN environments. Coordinate network access requests, workstation provisioning, and escalation activities with supporting communications and cybersecurity organizations. Manage and maintain IT asset inventories and equipment accountability records. Support installation, setup, and troubleshooting of audio/visual systems and conference room technology. Maintain and support Microsoft-based office systems, Microsoft 365 applications, and SharePoint environments. Develop implementation plans, schedules, milestones, status updates, and tracking documentation for office IT initiatives and system deployments. Perform daily configuration, operation, optimization, and maintenance of business systems supporting office operations. Analyze system performance and resource utilization to support operational efficiency and planning. Provide responsive front office IT support to senior leadership and staff personnel. Assist users with accessing, utilizing, and troubleshooting business systems and office technologies. Coordinate installation and integration of new IT systems, office technology, and communication equipment. Required Qualifications U.S. Citizenship. Bachelor's Degree in a related field and at least 3 years of experience in discipline being performed, 3 of which must be in the DoW, or 7 years of directly related experience, 5 of which must be in the DoW. Preferred Qualifications Master's Degree and at least 3 years of experience with 3 years in the DoW. Prior experience providing IT support on a military installation or government contract. Familiarity with Air Force or DoW network and security processes. Experience supporting senior leadership, executive offices, or front office environments. Background supporting communications squadrons, base IT contracts, or executive support organizations. Desktop and workstation setup and troubleshooting. Printer and peripheral support. IT asset management and inventory tracking. Microsoft Windows operating systems. Microsoft 365 ecosystem administration and support. SharePoint administration and support. Network access coordination. Audio/visual system support. Basic project planning and implementation tracking. General office IT support and customer troubleshooting. Customer service mindset. Dependability and responsiveness. Ability to support senior leadership in a fast‑paced environment. Friendly and approachable personality. Strong verbal and written communication skills. Ability to prioritize urgent requests and shifting priorities. Team-oriented attitude with strong collaboration skills. Experience supporting classified and unclassified workstation setups and access requests. Experience maintaining SharePoint and Microsoft-based office systems. Experience coordinating installation of new IT systems and audio/visual equipment. Experience developing implementation plans, schedules, milestones, and status updates for office IT projects. Candidates with highly specialized enterprise systems administration experience focused strictly on server or database administration may not align with the front office support focus of this role. Work Schedule & Location Schedule: Monday–Friday, 8‑5 Work Location: Onsite Travel: No Relocation Assistance Available: No Position Contingent Upon Award of Contract: No Benefits Torch Technologies offers a competitive salary and a comprehensive benefits package including: ESOP participation, 401(k) match and safe‑harbor contribution, medical, dental, vision, life insurance, short‑term and long‑term disability, flexible spending accounts, Health Savings Accounts, Health Reimbursement Accounts, Employee Assistance Program, education assistance, paid time off, and holidays. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. Torch Technologies, Inc. participates in E‑Verify. #J-18808-Ljbffr