Assistant General Manager

Overview Assistant General Manager – Twin Peaks Work directly with the General Manager and all team members, including Assistant Managers, to create and maintain a profitable store environment that delivers best‑in‑class service and hospitality to every guest. Manage costs, recruiting, LSM, training, policy compliance, employment and incident documentation, and daily operations. Provide hands‑on leadership, coaching, and teaching to ensure the team provides excellent service and guests enjoy quality food and beverage. Essential Duties And Responsibilities Effectively teach, motivate, coach, and discipline staff, HOH, and Twin Peaks Girls, earning the respect of all employees. Proficiently handle interviewing, warning, counseling, hiring, and firing, ensuring all events are properly documented and discussed with the General Manager before decisions are made. Ensure cash handling procedures are followed. Support Assistant Management development as they progress toward the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines. Maintain composure and finesse while handling volume and stress. Uphold store standards and expectations. Apply knowledge of systems, methods, and processes that contribute to great execution. Handle issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance. Drive sales by collaborating with the General Manager, managers, Twin Peaks Girls, and the HOH team to execute excellent operations. Coach and counsel, holding team members and Assistant Managers accountable to standards and correct non‑compliance. Maintain organized and updated training schedules, programs, and materials for new employees, executing training and development programs effectively. Practice sound inventory control. Control PNL, COGs, Bar, Food, and Labor costs, completing follow‑up and approval with the General Manager. Dress and act professionally each day to set a good example for all employees. Improve HOH and FOH productivity. Enforce safety and sanitary practices, maintenance and regulatory compliance for the kitchen area; uphold standards of cleanliness per EcoSure/Health Department Compliance and maintain an "A" rating. Review schedules weekly and produce ranking reports; manage staffing levels and shift assignments. Remain audit ready at all times (Daily/Shift Critical Audits). Pay and review invoices. Ensure asset protection and security; keep back doors, liquor cabinets, and storage rooms locked. Maintain compliance with Peaks Point Training. Keep state food certificates current and ensure employees have a valid certificate on day one of employment when applicable. Ensure managers’ food and alcohol certifications and food cards are in date when applicable. Serve alcohol responsibly and in accordance with the law. Apply mathematical skills to understand PNL, cost controlling, and related financial metrics. Follow Uniform Standards for FOH, HOH, and Management. Maintain restaurant overall organization and cleanliness. Participate in the R&M program. Keep employee files up to date with proper documentation. Adhere to operational basics and standards with total commitment and passion, including line checks, critical line checks, scheduling, security, testing, training, and cook times. Supervision Received Reports to the General Manager. Supervision Exercised Manages Managers and full restaurant staff. Uniform Standards Twin Peaks logo, non‑wrinkled polo (tucked in). Slacks – black, navy, brown, khaki, grey or jeans (stylish, fitted; no stains, tears, holes, frayed seams/cuffs, or bleaching). Socks – appropriate dress socks for slacks or jeans. Shoes – non‑slip, closed toe dress shoe with rubber sole or suitable work shoes; belt to match. HOH only: hats; no ponytails, mullets, fo/mohawks, exotic unnatural hair colors; no facial piercings; no shirts with brand name words or logos; no suits or ties; no shorts, yoga pants, leggings, dresses or skirts; no white socks with dark pants; no sandals or sneakers. Qualifications & Skills Substantial leadership experience in a high‑volume restaurant and/or bar. Ability to apply common sense to carry out multi‑step instructions, handle quickly changing situations with many variables, compute proper change, accurately perform checkouts for employees, perform cash handling procedures, and compute correct bank deposits. Must successfully attend and complete all required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Language Skills Effective communication in English; Spanish communication skills are highly desirable. Certificates, Licenses, Registrations Obtain and maintain all government‑required licenses, certificates, or permits, including ServSafe Food Manager and ServSafe Alcohol. Attend orientation and agree to policies and procedures as outlined. Attend and successfully complete the Twin Peaks Assistant General Manager training program before working a shift without supervision. Complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Physical Demands Stand, walk, use hands and fingers to handle, feel, or carry objects and talk or hear. Require close vision, peripheral vision, depth perception, and adjustment of focus. Reasonable accommodations may be made for individuals with disabilities. Management Team Development Maintain a fun and professional work environment grounded on values, brand standards, guiding principles, and promises. Participate in the management development program on Peaks Point and provide materials for success. Ensure all Managers are current with reviews, certificates, training, etc., alongside the General Manager. Work Environment Experience fumes or airborne particles from the kitchen, wet and/or humid conditions in the dish area or walk‑in cooler, and occasional use of toxic or caustic chemicals when cleaning. Noise level is usually loud. Reasonable accommodations may be made for disabilities. What Success Looks Like Drive business operations according to brand standards, focusing on people, sales and profits, while maintaining hospitality and food quality standards. Champion change while keeping promises to guests. #J-18808-Ljbffr Twin Peaks Restaurants