Product Analyst

Product Analyst World Bank Group ITS Vice Presidency – Digital Workplace Experience (ITSDX) Overview The World Bank Group is a global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. As part of ITS, the Digital Workplace Experience unit delivers end‑user technology products and services for approximately 30,000 staff worldwide. This role involves analyzing market trends and device product performance to inform strategic decisions and enhance product offerings. Unit Context The ITS Digital Workplace Experience unit manages device lifecycle, AV/VC ecosystems and live event production. It governs service quality through XLA frameworks and user experience measurement. Products include corporate PCs, printers, mobile devices, audio visual & video conferencing systems, and live AV/VC production for high‑profile events. Role Purpose The Product Analyst is responsible for analyzing market trends and device product performance to inform strategic decision‑making. The role collaborates with cross‑functional teams to gather requirements, assess processes and deliver data‑driven recommendations. It enhances product design, lifecycle workflows, monitors key performance indicators, provides actionable insights, and drives continuous improvement. Duties and Accountabilities Perform device lifecycle product activities for PC, Mobile and Print including procurement, system design, inventory management, logistics and disposal. Bring innovation through ideation, pilot and implementation of new products and services in PC, Mobile and Print product streams. Enhance business value of ITSDX products by automating provisioning and logistics processes. Serve as the subject matter expert for ITSDX service and product leads, HQ and CO TS Staff. Configure vendor systems to support automated B2B transactions, delivery receipt confirmation and relevant data feeds from vendor systems into WBG systems. Create and manage modern inventory management processes for PC, Mobile and Print. Create and enhance XLA‑based product satisfaction criteria, management and issue remediation. Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with delivery commitments. Write and update standard operating procedures for relevant products and services. Identify and resolve complex productivity blockers and streamline operations with a focus on automation and efficiency gains. Demonstrate innovative thinking for product and process enhancement, together with usable test scenarios and measurable outcomes. Thrive while working under pressure in a busy environment, and dealing sensitively in a multi‑cultural environment, building effective working relations with clients and colleagues. Selection Criteria Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience. For example, a Bachelor’s degree with a minimum of 1 year of related work experience. Experience in Windows and PC, iOS and iPhones, iPadOS and iPads, Print systems. MacOS experience is a plus. Experience in request, problem, and incident management systems, inventory management, vendor relationship management, data scrubbing and related analytics. Proficiency in written and verbal communication focused on customer service and conflict resolution. Ability to diagnose and resolve complex problems independently and within a team. Proficiency with IT service management platforms such as ServiceNow. Proficiency with Microsoft 365 applications. Excellent customer service, technical and analytical skills. Sharp focus on product vision. Experience with the SAFe Lean‑Agile Framework. Flexible availability, including weekends and public holidays to meet operational demands. WBG Culture Attributes Sense of urgency: anticipate and quickly respond to the needs of internal and external stakeholders. Thoughtful risk‑taking: challenge the status quo and push boundaries to achieve greater impact. Empowerment and accountability: empower yourself and others to act and hold each other accountable for results. Benefits The World Bank Group offers a comprehensive benefits package including a retirement plan, medical, life and disability insurance and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. EEO Statement We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation or disability. Learn more about working at World Bank and IFC, including our values and inspiring stories. #J-18808-Ljbffr World Bank Group