Referral Specialist

Job Description

Job Description

See your work in a new light.

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule & Location:
Varied 8‑hour schedules within Pacific Time Zone hours, Monday–Friday, 10:00 AM–6:30 PM, with some weekends based on business need.
This role is anticipated to work on‑site in Las Vegas, NV .

We're looking for a Referral Specialist who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day.

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring referrals move smoothly from prescription to service determination.

In this role, you'll contribute to work that:

• Helps patients feel supported, informed, and confident during the referral process
• Builds trust and reliability with prescribers, healthcare partners, and field teams
• Keeps care moving forward through clear communication, follow‑through, and coordination

Every referral represents a patient navigating a complex healthcare journey—and this role helps make that journey clearer and more connected.

What You'll Do

Responsibilities include:

• Serve as the primary point of contact for assigned referral sources, patients, and aligned field‑based sales partners
• Navigate new referrals from receipt through service determination within the LUX Infusion pharmacy network
• Build and maintain strong, trusted relationships with prescribers, providers, and healthcare staff through timely, professional communication
• Collect and coordinate required referral information, including patient demographics, benefits, clinical history, and prescription details
• Partner closely with Reimbursement Specialists to communicate benefit investigation outcomes, including patient responsibility and financial assistance options
• Coordinate with Nurse Coordination teams to support patients requiring in‑home nursing services
• Collaborate with Pharmacy Operations to ensure clinical and fulfillment teams have what they need to onboard and support new patients
• Maintain accurate documentation of referral activity and communications within systems of record
• Manage referral volume, turnaround times, and workload priorities to meet service goals
• Use technology and digital tools effectively to communicate with internal and external stakeholders
• Bring thoughtfulness, reliability, and accountability to every referral you support

What We're Looking For

You may be a great fit if you bring:

• Deep care about the human impact of your work—especially for patients and caregivers
• Strong communication and relationship‑building skills
• Ownership and accountability for managing referrals from start to finish
• The ability to multitask and stay organized in a fast‑paced environment
• Comfort learning new systems and adapting as processes evolve
• A desire to be part of a collaborative, clinician‑led organization

You don't need to check every box—we care just as much about how you show up as what's on your resume.

Required Qualifications

• High school diploma or GED
• Minimum of one (1) year of experience managing patient referrals, prescription activities, or reimbursement services in infusion or specialty therapies
• Minimum of one (1) year of customer service experience in a healthcare setting (patient or provider‑facing)
• Experience with electronic health records or pharmacy patient management systems
• Working knowledge of medical or pharmacy terminology
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Ability to travel up to 5% for business needs, as required

Preferred Qualifications

• Bachelor's degree
• Experience supporting prescriber, patient, and field‑facing communications related to infusion or specialty therapy referrals
• General understanding of prescription benefits, payer requirements, and verification processes
• Familiarity with infusion therapy workflows and patient needs

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills
• Strong customer service orientation with attention to quality and detail
• Ability to manage multiple priorities and time‑sensitive deadlines
• Organized, proactive approach to referral management
• Ability to work independently while collaborating effectively with cross‑functional teams
• Strong judgment, discretion, and accountability
• Flexibility to work overtime or varied schedules when needed

Why LUX Infusion

At LUX Infusion, we believe infusion care deserves more light—more warmth, more clarity, and more connection.

Here, you'll find:

• Purpose‑driven work with real impact
• A patient‑first, clinician‑led culture
• Supportive, collaborative teammates
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion care—and see what's possible when care comes first.

Pay Range/Rate

$25—$30 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on us.fitly.work or View phone number on us.fitly.work .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.