Area Manager

Area Manager

We are seeking an experienced and driven Area Manager to oversee the performance and operations of about 10-15 convenience store and gas station managers within our organization. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a commitment to achieving high standards of excellence. As an Area Manager, you will be responsible for guiding and supporting the senior store managers to ensure the success and profitability of each store under your supervision. Candidates must reside in the immediate Orange, Long Beach and Los Angeles area to be eligible for this Area Manager role.

Essential Duties & Responsibilities

• Strategic Leadership
  • Develop and implement strategic plans to drive sales growth, improve profitability, and enhance the overall performance of the stores in your area.
  • Set high standards for operational excellence, customer service, and employee performance, and ensure adherence to company policies and procedures.
  • Analyze market trends and competitive landscape to identify opportunities for expansion and improvement.
• Team Management and Development
  • Lead and motivate a team of store managers, providing guidance, support, and mentorship to help them achieve their goals.
  • Set clear expectations and objectives for each store manager and hold them accountable for results.
  • Conduct regular performance evaluations and provide constructive feedback for professional development.
• Operational Oversight
  • Ensure that all stores meet or exceed standards for cleanliness, organization, and safety.
  • Review and analyze operational metrics, such as sales, expenses, and inventory levels, to identify areas for improvement and cost savings.
  • Implement best practices and processes to optimize efficiency and productivity across all stores.
• Customer Experience and Satisfaction
  • Champion a customer-centric culture and ensure that all stores deliver exceptional service to every customer.
  • Monitor customer feedback and satisfaction scores and take proactive steps to address any issues or concerns.
  • Implement initiatives to enhance the overall customer experience and build brand loyalty.
• Financial Management
  • Develop and manage annual budgets for each store, ensuring alignment with company objectives and targets.
  • Monitor financial performance and analyze variances to identify trends and opportunities for improvement.
  • Work closely with store managers to develop action plans to achieve financial goals and objectives.
• Training and Development
  • Develop and implement training programs to ensure that store managers and their teams have the skills and knowledge necessary to succeed.
  • Provide ongoing coaching and support to help managers improve their performance and achieve their potential.
  • Identify talent within the organization and develop succession plans to support career growth and advancement.
• All other duties as assigned.

Standards

• Comply with company data privacy, records retention, and information protection guidelines.
• Reliable, punctual, ethical, and independent.
• Courteous, fair, and respectful in all interaction with others and in carry out position responsibilities.
• Professional presentation of self-submitted work in representation of G&M Oil.
• Accurate and timely reporting of data, maintenance of records and communication of information.
• Maintain high level of confidentiality and sensitivity when executing position responsibilities.
• They must always conduct themselves in accordance with the G&M Oil Code of Conduct.
• Comply with employment laws and company personnel policies.
• Adherence to acceptable business standards and practices.
• Dedication to completing assigned tasks and meeting deadlines.

Qualifications/ Requirements

• High school diploma or equivalent.
• At least 3 years of management experience in a retail service station experience, including supervision and/or training experience.
• Strong understanding of processes and procedures, with the ability to train employees
• Bilingual (English & Spanish) preferred
• Energetic and analytical, organized, detail oriented and ability to work independently
• Must be confident in leading and making decisions
• Experience in multi-unit management, including overseeing multiple locations and teams
• Ability to analyze sales and operational data to drive performance and improvements
• Strong problem-solving skills and the ability to handle escalations effectively
• Strong interpersonal and communication skills (Written and oral), including the ability to lead discussions in diverse groups of varying sizes.
• Intermediate level competence in operating personal computers, pos system, and various software packages including MS Office.
• Must possess a valid CA driver's license, clean drive record, and current automotive insurance.
• Candidates must reside in the immediate Orange, Long Beach and Los Angeles area to be eligible for this Area Manager role.

Physical Demands & Work Environment

• This job is operated both in a professional office environment and at retail service stations. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Occasional standing, bending, reaching, twisting, or lifting.
• Standing or sitting for extended periods of time.
• Operate telephone, computer, copier, fax and other office and station equipment.
• Operate a motor vehicle in a safe manner.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.
• Ability to lift and/or carry up to 25 pounds from ground to waist level.
• Frequent travel is required to stations within assigned geographic zones, as well as to other work-related locations.