Security Supervisor

Retail Security Supervisor

LOCATION: Short Pump Town Center – Richmond, VA

PAY: Starting at $17.50/hour

POSITION TYPE: Full-Time

SCHEDULE: 4:00PM – 12:00AM Sunday and Monday off

OVERVIEW: We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Team Leadership & Supervision

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations

• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management

• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication

• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:

Required

• Prior security experience with supervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain required security licenses/certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high-pressure situations

Skills & Competencies

• Proven leadership and team management skills
• Strong customer service mindset
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal skills with the ability to work across diverse groups

Work Environment

This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

ADDITIONAL INFORMATION:

This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs.

• Supervision & Leadership: Oversee daily activities of security officers, ensuring they follow post orders, maintain professionalism, and provide excellent customer service.
• Incident Management: Respond to and manage emergencies, accidents, and criminal acts, investigating and completing detailed reports (Incident Reports, Daily Activity Reports).
• Training & Compliance: Ensure officers are trained on life safety systems (fire panels, CCTV), emergency procedures, and company policies, enforcing adherence.
• Patrol & Monitoring: Conduct regular patrols, monitor surveillance equipment, and check access points (doors, elevators) for safe operation.
• Reporting & Communication: Communicate new security issues and changes to the Security Supervisor and provide recommendations for improved safety and loss prevention.
• Customer Service: Uphold strong customer service, greeting visitors and maintaining a friendly, professional presence within the mall environment.

Key Skills & Traits

• Vigilance & Alertness: Constant awareness of surroundings and suspicious activity.
• Strong Communication: Excellent oral and written skills for reporting and team coordination.
• Discipline & Integrity: Honesty and strong work ethic are fundamental.
• Leadership: Ability to guide and motivate a team.
• Problem-Solving: Hands-on approach to resolving multiple, competing