Social Work Case Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real‑life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. Valeris is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, visit Key Responsibilities Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers. Serve as an educator who possesses knowledge and practical experience about oncology treatments and the strong emotions and financial implications associated with a cancer diagnosis. Have primary goals that include: Enable patients with information and education about: their prescribed therapy and course of treatment their insurance coverage benefits, anticipated out‑of‑pocket costs associated with their therapy and resources for financial assistance support to help better manage the stress involved in their diagnosis. Assess and monitor distress screenings and utilize these to triage patient needs and refer to appropriate resources. Empower the patient to participate in their personal care process by triaging the patient to support for other non‑program needs such as social or other intervention programs. Reporting of adverse events/product complaints received in accordance with SOP and good manufacturer practices. Other duties as assigned by management. Utilize Valeris’ values as the driving force behind the team’s success. On time adherence to training deadlines for all corporate policies and procedures. Ensure all SOPs are followed with consistency. Perform additional tasks or projects as assigned. Qualifications Experience in social work with demonstrated competence in educating and managing patients with a cancer diagnosis. Knowledge of aspects of oncology including therapy options and the financial and/or psychosocial impact of diagnosis on a patient and family. Ability to travel as needed for onsite presentations to provider teams and their patients on the program services. Ability to exercise objectivity and good judgment relating to difficult and emotionally charged situations. Ability to interface effectively with patients, families, providers, management and employees while maintaining appropriate boundaries. General computer skills. Able to adapt to changing work assignments. Be service oriented and anticipate, recognize and meet needs of others. Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians. Ability to multitask effectively. Ability to recognize emotions and their effects. Sureness about self‑worth and capabilities. Manage disruptive impulses. Maintain standards of honesty and integrity. Take responsibility for performance. Be adaptable and handle change with flexibility. Be innovative and open to new ideas. Achievement driven; constant striving to improve or to meet a standard of excellence. Align with the goals of the group or organization and communicate effectively within the group. Ready to take initiative and act on opportunities. Be optimistic and pursue goals persistently despite obstacles and setbacks. 2‑3 years of social work experience strongly preferred. Bachelor’s degree in social work, arts and sciences, social work, public health administration or a related field strongly preferred. Experience with oncology or complex illness case management preferred. Possess excellent assessment skills. Experience and demonstrated skill in working with a transdisciplinary team. This is an office‑based position; the ability to sit for extended periods of time is necessary. Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs. Additional health support, including telehealth and Employee Assistance Program (EAP) services. Company match on Health Savings Account contributions. Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability. 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting. Paid Time Off (PTO) and Sick Leave to support work‑life balance. Team members receive nine paid holidays plus two floating holidays. Opportunities for advancement in a company that supports personal and professional growth. A challenging, stimulating work environment that encourages new ideas. Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace. A mission‑driven, inclusive culture where your work makes a meaningful impact. Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. #J-18808-Ljbffr