Business Systems Analyst II/III/IV

Role Description

The Business Systems Analyst is a critical role in the delivery of products for Lifetime Healthcare Companies. This position collaborates with stakeholders throughout the organization to understand business objectives and defines IT system requirements and specifications for the implementation of IT system solutions. The Business Systems Analyst will serve as the primary interface between the business and IT teams to gather, document, and analyze all levels of requirements with an emphasis on delivering functional and non-functional requirements to solution architects and IT teams. Business Systems Analyst, in collaboration with their stakeholders, sets scope for work items.

Essential Accountabilities

• Collaborates with all stakeholders to elicit, analyze, specify, and gather business, stakeholder, and solution requirements.
• Creates functional and non-functional requirements based on stakeholder requirements including business, IT, and recommended best practices.
• Develops an understanding & expertise of the business, application, and data domain they are assigned.
• Conducts or participates in peer reviews of business, stakeholder, and solution requirements.
• Defines scope as they flow from business stakeholders to development teams in an iterative release process.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values.
• Maintains high regard for group, member, and agency privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level II Accountabilities

• Conducts research and systems analysis required to deliver IT systems related requirements including data and cloud technologies.
• Proactively manages changes in scope, identifies potential risks, and works with management and development team(s) to create recovery plans.
• Works with Business Stakeholders to identify the minimal viable product (MVP).

Level III Accountabilities

• Assesses requirements to provide recommendations for improvements.
• Mentors and trains other Business Systems Analyst I/II’s in various practices and other products.
• Considered a subject matter expert in their assigned business area and data domain.
• Leads complex projects and work efforts to obtain requirements to ensure solutions are appropriate and directly support the business, enterprise, and data strategies.

Level IV Accountabilities

• Leads peer reviews with other Business Systems Analysts to assess quality and completeness of requirements, providing feedback and guidance.
• Works collaboratively across the organization to identify potential areas for process or implementation improvements.
• Directly negotiates with and functions as a liaison with other IT resources, business stakeholders, and external vendors/partners.
• Considered a subject matter expert across many business areas and data domains.
• Demonstrated leadership in creating requirements while working collaboratively with multiple levels of management and architects from across the enterprise.

Minimum Qualifications

• Level I: Associate degree in Information Technology, Computer Science, Engineering, Business, or related field. In lieu of a degree, three (3) years of relevant work experience is required.
• Basic understanding of various business flow diagramming tools like data flow, UML or capabilities matrices.
• Demonstrated basic understanding of data and systems analytics skills.
• Basic experience writing requirements or user stories that are clear, concise, and well organized.
• Basic understanding of waterfall or agile scrum methodologies and familiarity with Automated Testing preferred.
• Demonstrated intermediate communication skills: oral presentations, writing, facilitation, elicitation, negotiation, active listening, influence positive team dynamics.
• Advanced MS Office knowledge.
• Ability to prioritize work components and define objectives effectively without assistance and with minimal supervision.
• Demonstrated critical thinking and analytical approach to providing solutions at an intermediate level.
• Ability to work effectively in a team environment.

Level II Qualifications

• All qualifications of Level I, as well as the following:
• Three (3) years of relevant work experience.
• Basic SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
• Intermediate knowledge of business, technology, and data domain they are assigned.
• Intermediate data and systems analytics skills.
• Demonstrated intermediate experience with various business flow diagramming tools like data flow, UML or capabilities matrices.
• Demonstrated intermediate experience in the Health Plan or healthcare industry especially as it relates to overall health insurance value chain and processes preferred.
• Demonstrated intermediate experience writing requirements or user stories that are clear, concise, and well organized.
• Demonstrated intermediate experience with waterfall or agile scrum methodologies and familiarity with Automated Testing preferred.

Level III Qualifications

• All qualifications of Level II, as well as the following:
• Five (5) years of relevant work experience.
• Scrum Master, Product Owner, Business Analyst or Lean Six Sigma Green Belt Certifications preferred.
• Advanced understanding of application and data systems and how they are used in the organization.
• Advanced understanding of common architecture and development best practices.
• Intermediate SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
• Demonstrated advanced writing requirements in various formats, including user stories and Gherkin preferred.
• Demonstrated advanced ability to facilitate and lead Joint Application Requirements (JAR) or similar sessions.
• Demonstrated advanced experience with various business flow diagramming tools like data flow, UML or capabilities matrices.
• Demonstrated advanced experience within an Agile and waterfall environment, Scrum preferred.

Level IV Qualifications

• All qualifications of Level III, as well as the following:
• Seven (7) years of relevant work experience.
• Advanced SQL skills with the ability to effectively execute SQL queries, interpret data and read through procedural code.
• Expert experience writing requirements.
• Demonstrated advanced data and systems analytics skills.
• Demonstrated expert experience with various business flow diagramming tools like data flow, UML, or capabilities matrices.
• Demonstrated expert knowledge of application systems and data systems and how they are used in the healthcare industry.
• Demonstrated expert understanding of common architecture and development best practices.

Physical Requirements

• Ability to complete work in a traditional office environment under fluorescent lighting.
• Ability to orally communicate.
• Must be able to travel across the enterprise.
• Ability to work in a home office for continuous periods of time for business continuity.

Compensation Range(s)

• Level II - Min: 65,346 Max: 117,622
• Level III - Min: 71,880 Max: 129,384
• Level IV - Min: 87,766 Max: 157,978

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.